• Make things easy for pharmacies

  • Our goal is to remove as much administrative work from participating pharmacies as possible.
  • You'll coordinate the operational side of patient placement so pharmacies can focus on providing the service rather than chasing leads, making repeated calls or managing unnecessary administration.
  • You'll build good working relationships with pharmacy teams and quickly resolve issues that prevent patients from progressing.

• Own your pipeline

  • Maintain accurate patient statuses and activity within our CRM and operational systems.
  • Know which patients are progressing, which need attention and which have become stuck.
  • Prioritise your day around the actions most likely to result in successful patient placements.

• Help us improve Quix Connect

  • Identify recurring reasons patients fail to progress.
  • Track common questions, objections and operational problems.
  • Work with the wider team to improve messaging, automation and the overall patient experience.
  • As our systems become increasingly automated, your role will evolve toward handling the situations where human intervention creates the most value.

What We're Looking For

We're deliberately open to recent graduates and people early in their careers. You don't need years of healthcare or customer-success experience. We're much more interested in your attitude, communication skills and ability to get things done.

You'll probably thrive in this role if you are:

• Confident and comfortable speaking with new people on the phone
• Warm, empathetic and professional when communicating with patients
• Persistent without being pushy
• Extremely organised and comfortable managing lots of conversations simultaneously
• Naturally proactive — you don't wait for someone to tell you what needs chasing
• Comfortable working with CRM systems and learning new technology
• Able to spot when something isn't working and suggest a better way of doing it
• Excited by working in a fast-moving startup environment
• Motivated by measurable outcomes rather than simply completing tasks

A university degree is welcome but isn't essential. Experience in customer service, hospitality, recruitment, sales, healthcare, pharmacy or another people-focused environment can also be valuable.

What Success Looks Like

Your primary objective is straightforward: Help as many appropriate Quix Connect patients as possible successfully reach a participating pharmacy. We'll look at metrics such as patient contact rates, successful pharmacy placements, appointment bookings, time from enquiry to placement, patient drop-off and the percentage of patients requiring manual intervention. This is not a role measured simply by how many calls you make. We care about whether patients successfully progress.

Why Join Quix Labs?

You'll join a growing healthcare startup at a stage where an early-career employee can have a genuine impact on how the company operates. Rather than inheriting a mature corporate process, you'll help us build one.

You'll work closely with the wider Quix team, gain exposure to healthcare, community pharmacy, customer success, operations and technology, and have the opportunity to take on increasing responsibility as Quix grows.

For someone at the beginning of their career who is ambitious, commercially minded and enjoys working with people, this is an opportunity to develop quickly alongside the company.