Arcarta
Customer Success Associate
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Success Associate
About Arcarta:
Arcarta is the Due Diligence Network for the art market.
We work with galleries, advisers and art businesses to help them manage due diligence securely, confidently and in a way that reflects how the art market actually works.
More than 100,000 collectors have completed due diligence through Arcarta and the platform is used daily by over 400 art businesses. As the network grows, our role is expanding beyond traditional due diligence workflows into new ways of helping galleries connect trust, compliance and the collector relationship.
We are now looking for a London-based Customer Success Associate to help Arcarta customers get more value from the platform as we introduce new products, workflows and customer education initiatives.
About the role:
This is a customer-facing role at the intersection of customer success, product enablement, account support and field marketing.
You will work closely with our Head of Marketing and wider team to support existing Arcarta customers, primarily in London. The role involves helping existing customers understand Arcarta’s products, supporting onboarding conversations, arranging customer visits, gathering feedback and making sure customers feel informed and able to extract the maximum value from the service while building good habits.
The role is practical, hands-on and relationship-led. You will be visiting galleries, booking meetings, preparing follow-ups, supporting product demonstrations, helping customers understand where Arcarta fits in their workflow and sharing what you learn with the wider team.
This is a strong opportunity for someone who wants to work close to customers, close to product and close to the art market.
Why this role exists:
Arcarta is building the Due Diligence Network for the art market.
As the network grows, our products become more valuable when customers understand how to introduce them internally, use them confidently and embed them into their day-to-day workflows.
This role exists to support that process.
You will help bring Arcarta’s product story to existing customers in a practical and personal way. That means spending time with customers, listening carefully, helping them understand what is new, supporting follow-up and bringing useful feedback from the field back into Arcarta.
What you will do:
You will support Arcarta’s customer success and product education efforts by:
- Visiting galleries and art businesses in London
- Helping book and coordinate customer meetings
- Supporting customer onboarding and product education sessions
- Helping introduce new Arcarta products and workflows to existing customers
- Supporting product demonstrations and customer walkthroughs
- Helping customers understand where Arcarta fits in their internal processes
- Preparing and sending follow-up notes after meetings
- Supporting customers with enablement material and next steps
- Supporting the Head of Marketing with customer-facing marketing activity, including product rollouts, customer communications, event preparation and follow-up
- Helping identify the right people inside each customer organisation to speak with
- Building relationships with directors, registrars, gallery managers, sales teams and compliance contacts
- Tracking customer engagement and rollout activity
- Capturing customer feedback, objections and product questions
- Sharing field insight with the marketing, product and leadership teams
- Supporting wider customer success and account management activity over time
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What success looks like
Success in this role is measured by customer engagement, understanding and usage. You will help customers move from awareness to practical use.
Important success signals include:
- Customer meetings booked
- Customer onboarding sessions supported
- New products and workflows explained clearly
- Customers understanding where Arcarta fits in their business
- Internal champions identified
- Introductions secured to relevant team members
- Customer feedback captured and shared internally
- Product questions, objections and adoption barriers logged clearly
- Customers increasing their usage of product enhancements designed to save them time
- Customers requesting additional support or training
- Stronger relationships with existing customers
The highest-value outcome is a customer using Arcarta more effectively in a real workflow and giving us clear feedback on the experience.
Who we are looking for
We are looking for someone who is confident, organised and comfortable speaking with people across the art market.
You should be able to build trust quickly, explain new ideas clearly and follow up carefully without being pushy.
You may have experience in galleries, art businesses, customer success, account support, sales support, partnerships, product onboarding, marketing or field-based customer engagement.
You do not need to be a compliance expert, but you should be comfortable learning how due diligence fits into the art market and why it matters.
You will most certainly need to be politely persistent, high-energy and tenacious.
You will be a good fit if you are
- Confident visiting galleries and speaking with customers
- Clear and concise when explaining new ideas
- Comfortable with both commercial and operational conversations
- Highly organised and disciplined with follow-up
- Able to turn customer conversations into clear next steps
- Curious about how galleries actually work
- Comfortable working independently while staying closely aligned with the team
- Able to support ongoing product and content marketing initiatives
- Good at listening, capturing feedback and spotting patterns
- Commercially aware without being overly salesy
- Comfortable working in a small, fast-moving team
- Interested in the intersection of art, technology, trust and due diligence
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Useful experience
Experience in one or more of the following would be helpful:
- Working in or with galleries
- Customer success or account support
- Product onboarding or product education
- Sales support or sales enablement
- Field marketing or partnerships
- Art market operations
- CRM, SaaS or technology products
- Compliance, due diligence or regulated workflows
- Product Marketing experience
Working style
This is a London-based, customer-facing role.
A significant part of the role will involve visiting galleries and customers in-person. Some planning, follow-up, reporting and internal work can be done remotely, but the role is designed for someone who can be active in London and spend time with customers face-to-face as their main area of priority.
You will work closely with Arcarta’s Head of Marketing, as well as the wider product, customer and leadership teams. You will have a WeWork membership and where relevant - and your schedule allows - you will be able to meet with the rest of the London team in our co-working spaces.
Immediate priorities
In the first three months, your focus will be to support customer education and rollout activity around new Arcarta products and workflows.
Your onboarding experience with Arcarta will include:
- Understanding Arcarta’s Due Diligence Network
- Learning how Arcarta creates value for galleries, collectors and art businesses
- Reviewing customer education and enablement material
- Helping manage inbound customer interest
- Contacting selected customers
- Booking gallery visits and onboarding sessions
- Supporting in-person product demonstrations
- Helping customers identify where Arcarta fits in their workflow
- Securing introductions to relevant internal stakeholders
- Tracking usage, engagement and feedback
- Helping the team understand what is working, what is unclear and what needs to improve
Role details
- Location: London-based
- Working pattern: Full-time
- Start date: As soon as possible
- Reports to: Head of Marketing
- Works closely with: Marketing, Product and Leadership
- Focus: Customer success, product enablement, account support and field customer engagement
- Salary: £38,000-£48,000 depending on experience
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location