Bottomline
Customer Success Associate
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Why Choose Bottomline?
Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!
About the Role
As a Customer Success Administrator, you will own the Churn Log (PowerBI spreadsheet with client renewal information) where all risk and potential churn (renewal date) is captured and proactively update this daily.
You will build trust with the team and ensure that all entries are accurate to ensure up to date forecasting reflects the true picture of churn and risk.
You will report to the Director, Customer Success.
Essential Job Functions:
- Managing the churn log, checking for accuracy and that all relevant cells are filled in correctly
- Identify and report to Director the High-Risk weekly numbers
- Provide a monthly summary of movement across the risk status and churn pending
- Build and foster relationships with key supporters, decision makers, and stakeholders across internal teams
- Develop and share best-practices to continually improve the quality, effectiveness, and efficiency of our processes
- Undertake specific projects as requested to enhance customer value and business revenue
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Preferred Skills:
- Customer Success / Service experience. Demonstrate success managing customer relationships
- Strong Customer Success / Service skills and excellent verbal and written communication
- Ability to effectively manage multiple priorities and activities simultaneously
- Excellent video, phone, written, and verbal communication skills
- Organized with a high attention to detail and ability to prioritize and manage time for successful execution
- Demonstrated ability to assess business needs
- Comfortable interacting with and tailoring messaging to all levels of internal stakeholders
- Able to identify risks that may impact the success of projects and work with colleagues to determine appropriate mitigating actions
- Confident, self-motivated, and a true team player
- Demonstrated desire to learn
- Proficient using Word, Excel, and Powerpoint
- Knowledge of the Finance, Payments industry or BACS is desirable
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Requirements
This is a hybrid role based in our office in Theale. You are required to attend the office 3 times a week.
You must have previous customer-facing experience and demonstrate effective customer-facing interactions via phone, email, Teams, etc.
Please note that this is an entry-level role.
We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location