CV-BRIDGE LTD
Customer Success Associate (Remote UK)
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Customer Success Associate (Remote UK)
Overview
We are looking for a motivated and customer-focused Customer Success Associate to support customers, build strong relationships, and help deliver a positive customer experience in a fully remote UK-based role.
This is an excellent entry-level opportunity for someone with strong communication, organisation, and problem-solving skills who is looking to develop a career in customer success.
Job Snapshot
- Location: United Kingdom, London
- Workplace: Remote
- Job Type: Permanent
- Employment: Full-time
- Experience Level: Entry Level
- Salary: ยฃ30,000โยฃ35,000 per annum
Key Responsibilities
- Support customers throughout their experience with the business.
- Respond to customer enquiries professionally and efficiently.
- Build positive relationships with customers and understand their needs.
- Assist with onboarding and day-to-day customer support activities.
- Help resolve customer questions and issues in a timely manner.
- Maintain accurate customer records and update internal systems.
- Work closely with internal teams to support customer requirements.
- Monitor customer feedback and identify opportunities to improve the experience.
- Support customer retention and engagement activities.
- Contribute to customer success reporting and general administrative tasks.
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Requirements
- Strong written and verbal communication skills.
- Customer-focused and professional approach.
- Good organisation and time-management skills.
- Strong attention to detail.
- Good problem-solving and interpersonal skills.
- Ability to manage multiple tasks and priorities effectively.
- Comfortable using email, online systems, and standard office software.
- Ability to work independently in a remote environment.
- Previous customer service, support, or account experience is beneficial but not essential.
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What We Offer
- Competitive salary of ยฃ30,000โยฃ35,000 per annum.
- Fully remote working within the UK.
- Supportive and professional working environment.
- Training and professional development opportunities.
- Practical exposure to customer success and relationship management.
- Opportunity to develop communication and customer-management skills.
- Career development and progression opportunities.
How to Apply
Apply in around 20โ25 seconds โ confirm your details, upload your CV, and submit your application.
โIt took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what Iโve been looking for.โ
Jessica, London
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