Join Wordly's Fast-Growing Global Team!

Wordly is seeking a Customer Success Associate (Technical Support Level 1 or 2) to help our customers achieve success being on the front lines of our support processes and by turning their content into a customized glossary of terms. Reporting to the Director, Customer Success & Support, you will manage our ticketing and customer resolution process as well as our emergency phone line. You will also receive a variety of materials which you will prepare and process using our suite of glossary development tools. Success for you means helping our clients deliver flawless events!

Why Join Wordly?

• We are an energetic and dynamic startup growing fast in a hot market.
• We have a passion for innovating and solving hard problems that affect thousands of users and organizations worldwide.
• We deeply care about system performance and happy customers.
• We are a team of industry veterans and senior tech pros who prioritize performance and ease of use over anything else.
• We embrace remote work and a great work-life balance.

Who You Are:

• You’re a recent graduate looking to get started in AI and the tech industry.
• You’re used to working with data from a variety of resources.
• You have a strong understanding of databases and working with large amounts of data.
• You’re an expert researcher.
• You’re a self-starter who always looks to take your work to the next level.
• You’re eagle-eyed and have a strong attention to detail.
• Strong English skills both written and verbal are critical to success. Internally, English is our designated language for team communication and our customers primarily communicate with us in English too. Speaking other languages is an asset (we are an interpretation company, after all!)
• We work remotely. You can be located anywhere in the US, Canada, or the UK. Your hours will be aligned closest to GMT working hours.
• You are someone with a high level of enthusiasm, curiosity, initiative, commitment, and professionalism.
• But most of all: You’re excited about joining a team that works hard and cares about delivering awesome results!