Education and Experience Required

• Bachelor's or Master's degree in Business Administration, Customer Success, Operations Management, or a related field.
• Typically, 6+ years of experience in Customer Success, business operations, analytics, or a related functional area.
• Certifications or formal training in Customer Success (e.g., Customer Success Manager Certification, SuccessHACKER, Gainsight, or equivalent) are highly preferred.

Knowledge and Skills

• Demonstrates strong attention to detail in KPI tracking, data validation, and reporting accuracy. Ensures consistent use of definitions, and reliable interpretation of Customer Success operational metrics, enabling high‑quality insights and effective decision‑making across geos and cross‑functional teams.
• Advanced analytical thinking, technical analysis, and data manipulation skills, including proficiency in Power BI, Salesforce, Certinia, or similar platforms.
• Strong business acumen and a deep understanding of Customer Success operations, methodologies, and industry best practices.
• Excellent verbal and written communication skills, with the ability to prepare and present clear, actionable reports to senior leadership.
• Outstanding project management skills, including experience leading large, cross-functional initiatives and managing complex projects.
• Ability to build relationships, consult, and collaborate with Geos, Finance, Data Reporting, and Strategy teams.
• Ability to package insights into clear, actionable reporting for senior leaders and Geo teams.
• Ability to identify trends and provide strategic recommendations based on market and organizational data.
• Developed leadership skills in team-building, conflict resolution, and peer to peer mentoring.

Success Measures

• Consistent delivery of standardized CS KPI reporting into Geos, enabling clear visibility of performance and progress.
• Development and execution of action plans and improvement initiatives to achieve performance targets.
• Effective collaboration with cross-functional teams to drive operational excellence and business outcomes in Customer Success.
• Successful implementation of dashboard reporting and metrics roadmap for Geo CS leader effectiveness.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

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Job: Business Planning

Job Level: Expert

"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. – United States of America: Annual Salary USD 92,600 - 213,500 in Texas The listed salary range reflects base salary. Variable incentives may also be offered."

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

In accordance with applicable Mexican laws and our commitment to non-discrimination, HPE strictly prohibits requiring medical certificates related to pregnancy status or HIV as conditions for employment, continued service, or promotion.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.