NielsenIQ
Customer Success Business Unit Director
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Job Description
Our Customer Success Vision
Our Customer Success vision is to deliver a great customer experience through consulting, insights, and service excellence, enabled by our people and technology. In this role, you will ensure we deliver on our commitments for your Business Unit by delighting and retaining clients, transforming ways of working with an AI mindset, and driving growth by accelerating the role your Customer Success team plays in generating leads and revenue.
About the Role
As Business Unit Director for an Industry Group, you will be responsible for ensuring clients receive the best possible experience and care from your business unit, supported by a strong commercial lens. You will focus on developing high-performing teams, engaging clients at a senior level, and bringing industry expertise that helps clients see the bigger picture. You will bring a commercial, growth-oriented mindset, the ability to drive transformational change, and a collaborative approach. The role requires strong commercial and people leadership, as well as the ability to navigate and influence senior stakeholders internally and externally.
Salary: 66,860 gross per year. We are committed to equal pay and pay transparency. Remuneration decisions are made using gender-neutral and objective criteria.
Key Responsibilities
- Set the industry group agenda, bringing to life NIQ’s global and local strategy with your team and clients.
- Build industry expertise for your business unit for the benefit of our clients and our business.
- Oversee the servicing relationships with all clients in your industry unit.
- Engage clients at a senior level through thought leadership, strategic projects, and escalation support for strategic accounts.
- Lead a team of consultants and Industry Insights experts, driving progress, transformation, and continuous improvement across the team.
- Collaborate closely with our sales teams to ensure we protect and grow our client relationships and win new ones.
- Ability to drive transformational change as we embrace AI into our day-to-day work.
- Lead strategic initiatives within the NIQ business to drive progress and change, including working with the sales team to sell in and embed the NIQ service model with our customers.
- Contribute to driving up NIQ’s share of voice in the industry, particularly on matters relating to your Industry group.
- Partner across the NIQ business with Sales, Operations, HR, International Teams, and beyond to deliver growth for the NIQ business.
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Qualifications
- 10+ years’ experience working in an analytical capacity within FMCG, either in an agency or client-side role. Experience with impulse and snacking categories would be advantageous.
- Experienced people leader with a proven ability to manage, coach, and develop high-performing teams.
- A strong aptitude and desire to build trusted relationships at senior management level with clients and internal stakeholders.
- Strong knowledge of the UK FMCG market and client organizations.
- Experience and expertise in data analysis & storytelling.
- Strong influencing skills at senior levels and the ability to drive change across a business unit.
- A proven track record of client account management & high client satisfaction.
- You will have a high say-do ratio and a keen focus on delivering results.
Additional Information
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
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About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our Commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.
To learn more about our ongoing efforts in diversity and inclusion, please visit the NIQ Diversity Inclusion page.
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