Esri UK
Customer Success Consultant
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Location: Home or Office Based, (Must be based within United Kingdom)
Hybrid working: Flexible home and office-based hybrid working available
Salary: Starting salary £35,000 per annum, depending on experience, plus a generous annual bonus scheme of circa 20%
Application deadline: 27 September 2026
Role Overview:
Esri UK is looking for a Customer Success Consultant to join our Pre-Sales team, with a focus on supporting customers across the Transport sector, including Roads, Rail, Ports and Airports.
This is an exciting opportunity for someone with a strong technical understanding of GIS and the ArcGIS Platform who enjoys working closely with customers to solve real-world challenges. You'll work with both prospective and existing customers, providing technical guidance, delivering demonstrations and helping organisations understand how geospatial technology can transform their operations and decision-making.
Working as part of our collaborative Pre-Sales team, you'll support sales opportunities, contribute to sector growth and help shape the future use of GIS across one of the UK's fastest-growing sectors.
As a Customer Success Consultant, you will:
- Provide technical guidance and demonstrations of ArcGIS software and data to support customers and sales opportunities within the Transport sector.
- Work alongside Account Managers to understand customer challenges and demonstrate how ArcGIS technology can address their business needs.
- Support the identification and progression of sales opportunities through technical discovery, demonstrations and solution recommendations.
- Deliver engaging presentations, webinars and customer-facing content to support marketing campaigns and industry events.
- Apply business analysis techniques to understand customer requirements and contribute to recommended GIS solutions.
- Develop and share best practice knowledge relating to ArcGIS and its application within the Transport sector.
- Create and maintain sales enablement materials, demonstrations and sector-specific content to support colleagues and customers.
- Act as a subject matter expert within the wider Pre-Sales team, providing technical support and mentoring to colleagues and graduates.
- Build strong relationships with customers, partners and other stakeholders across the geospatial community.
- Stay up to date with Transport industry trends, GIS developments and emerging technologies.
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You would make a great Customer Success Consultant if you have:
- A strong working knowledge of the ArcGIS Platform, including ArcGIS Online, ArcGIS Enterprise, ArcGIS Pro, web applications, mobile applications and supporting data products.
- Experience of applying GIS technology to solve business problems and deliver value for customers.
- Confidence working directly with customers and presenting technical solutions to a variety of audiences.
- Excellent communication and presentation skills, both written and verbal.
- The ability to explain technical concepts clearly and articulate the business benefits of ArcGIS solutions.
- Strong relationship-building skills and enjoy working collaboratively with customers and colleagues.
- Excellent analytical and problem-solving skills with a customer-focused approach.
- Strong organisational skills, with the ability to manage multiple priorities and work independently when required.
- A keen interest in the Transport sector and how geospatial technology can support Roads, Rail, Ports and Airports.
- Experience within the geospatial, transport, engineering, infrastructure or related industries (desirable).
- Experience with CAD or design technologies (desirable).
- A full UK driving licence and willingness to travel across the UK, including occasional overnight stays (desirable).
- Eligibility and willingness to undergo security clearance when required.
Why join us?
At Esri UK, you'll be part of a growing, ambitious company where people are encouraged to bring their ideas, develop their careers and make a real difference.
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We're proud of our culture. We believe in working collaboratively, sharing knowledge and supporting each other, while giving our people the trust and flexibility to do their best work.
You'll have the opportunity to work with talented people, learn from experts in their fields and contribute to work that has a genuine impact on communities, businesses and the environment.
If you're looking for a role where you can grow, make a difference and be part of a team that cares about what it does, we'd love to hear from you.
We offer:
- Generous annual bonus scheme (circa 20%)
- 6% company pension
- Private healthcare and Cash plan
- Monthly gym/wellbeing contribution
- Enhanced family-friendly policies
- Paid volunteering opportunities
- Cycle to Work scheme
- Flexible working and support for continual learning and development
- & more!
Who are we?
Esri UK is the country's leading geospatial technology company, helping organisations understand the relationship between people, places and data to solve real-world problems that affect communities, businesses and the environment each and every day.
Behind every map is a story. From tackling climate resilience and supporting sustainability goals to enabling digital transformation and economic growth, our technology helps organisations understand what's happening, why it's happening and what action to take next.
We're a growing, ambitious business with a strong culture, a passion for innovation and a commitment to developing our people.
How to apply:
Please apply via https://www.esriuk.com/en-gb/careers/vacancies with your CV, cover letter and salary expectations.
Application deadline: 27 September 2026
Esri UK is an equal opportunity employer. We recognise the importance and value of having a diverse and inclusive workforce and the benefits this brings to both our employees and our customers.
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