CareerXcelerator
Customer Success Coordinator
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Company Description
CareerXcelerator is a job readiness and hiring alignment platform designed for international candidates targeting roles in the USA, UK, Ireland, and wider European markets. Instead of focusing on job search alone, the platform addresses why candidates are not getting selected, particularly in the critical stage between application and decision. CareerXcelerator works with students, recent graduates, career switchers, and experienced professionals to help them define suitable roles, measure readiness against real job expectations, and close specific gaps that hinder selection. Learning is built around actual hiring requirements, translating skills into clear, verifiable proof and preparing candidates for interviews based on real evaluation patterns. Candidates using CareerXcelerator see faster interview cycles, higher offer rates, and improved role and salary alignment, as applications are made only when readiness matches employer expectations.
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Role Description
The Customer Success Coordinator is a part-time, on-site role based in Hounslow. This role is responsible to inform candidates about CareerXcelerator programs and support them as they progress through CareerXcelerator’s programs, ensuring they understand platform features, learning pathways, and readiness assessments.
Day-to-day tasks include:
- Responding to candidate inquiries
- Guiding users through onboarding
- Tracking engagement and outcomes
- Escalating complex issues to relevant team members
The coordinator will collect feedback, identify common challenges, and collaborate with internal teams to improve resources and service quality. This position also involves maintaining accurate records in internal systems and contributing to a positive, supportive experience for all candidates.
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Qualifications
- Strong customer-facing skills, including Customer Support and Customer Service, with a focus on helping users navigate products and services.
- Ability to drive Customer Satisfaction by building trust, managing expectations, and following up on issues until resolution.
- Good Communication skills, both written and verbal, to explain complex information clearly and adapt messaging to diverse international audiences.
- Experience in education, career services, HR, or talent development is beneficial.
- Comfort working with digital platforms, CRMs, and productivity tools; ability to learn new systems quickly.
- Organized, detail-oriented, and able to manage multiple candidate interactions in a fast-paced environment.
- Demonstrated commitment to inclusive, non-discriminatory, and candidate-centric practices.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London