Rhino.fi
Customer Success Engineer
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Customer Success Engineer
About Rhino.fi
Rhino.fi is a B2B stablecoin liquidity onboarding kit that unifies fragmented stablecoin flows across blockchains through a single API. With support for 35+ networks, our tools allow clients to route, bridge, convert, and settle stablecoins at scale, enabling seamless deposits and payments for fintechs, payment companies, app-chains, and other platforms.
We are a remote-first company, requiring excellent remote collaboration and communication skills. To enhance our team culture and cohesion, we host quarterly in-person team meetups at exciting global locations, combining work and leisure activities such as skiing, surfing, and more.
Rhino.fi is scaling rapidly and already handles around $10bn in annualized stablecoin deposit volume. You’ll be joining a company that not only has a clear product-market fit, but also has a significant market opportunity for the taking as stablecoins move into the financial mainstream.
About the role
Rhino.fi is hiring a Customer Success Engineer to own the technical onboarding process for our rapidly growing client base (propositions, architecture, account setup, etc.), as well as managing their ongoing technical support & questions as they scale.
Rhino.fi powers some of the fastest-growing Web 3 and Web 2.5 companies that operate globally and trust us with an essential part of their stack: stablecoin deposits. To them, Rhino.fi is not just a supplier; we are a key growth partner.
This is a proactive role where you obsess over ensuring clients have the best onboarding experience possible. You own the relationships with their technical/product representatives, you own the rhino.fi documentation and developer experience. You proactively push clients to integrate, test and ensure they are set up correctly with what they need to ensure a smooth go-live experience and beyond.
Responsibilities
Developer & Partner Enablement
- Act as the primary technical point of contact for developers and partners integrating rhino.fi APIs and SDK tooling, supporting them from evaluation through to production.
- Host technical workshops, office hours, and integration deep-dives to help client engineering teams design robust flows on top of rhino.fi.
- Translate complex product and infrastructure concepts into clear, developer-friendly explanations for both technical and semi-technical audiences.
- Build and maintain sample apps, reference integrations, and starter kits to reduce time-to-first-transaction for new builders.
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SaaS Integrations & Solution Architecture
- Lead technical discovery and solution design sessions to understand client requirements and propose scalable integration architectures using rhino.fi APIs and webhooks.
- Review client integration designs, SDK usage, and deployment plans, highlighting risks and best practices around performance, reliability, and security.
- Collaborate with Sales, Product and Engineering to shape integration patterns, runbooks, and internal tooling that simplify future partner implementations.
- Partner with Sales and the Customer Success team to identify technical upsell opportunities, translating client integration patterns into concrete expansion use cases.
Technical Triage & Support
- Own the end-to-end technical support experience for assigned accounts within agreed SLA/response times.
- Monitor integration and transaction health using internal dashboards and alerts, proactively engaging clients when anomalies or incidents are detected that could impact their operations.
- Coordinate incident response with the Customer Success, Engineering, Operations, and client teams, ensuring clear timelines, workarounds, and post‑incident reviews. This role includes out-of-hours on-call requirements.
- Support clients with technical workflows for refunds, reversals, and adjustments, ensuring flows align with rhino.fi’s payment and settlement architecture.
- Work closely with Operations and Finance to investigate and resolve discrepancies, edge cases, and reconciliation issues surfaced by clients.
- Manage client migrations and new product requirements when technical input is needed.
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Documentation & Product Feedback
- Own key parts of developer documentation for integrations, incident handling, and refunds, keeping guides accurate, discoverable, and example-driven.
- Capture and synthesize recurring developer questions, bugs, and feature requests into actionable insights for Product and Engineering.
- Collaborate with Growth and Marketing on technical content (guides, changelogs, integration playbooks) that supports adoption and ongoing usage.
- Represent the “voice of the developer” internally, advocating for changes that improve DX, integration reliability, and long-term partner success.
Requirements
- Experience: 3+ years of experience in developer relations, technical support, technical account management, or customer success engineering.
- Crypto & Market Knowledge: Understanding of blockchain fundamentals, stablecoins, wallets, exchanges, or crypto payment flows.
- Strategic & Analytical Thinking: A structured, process-driven approach to decision-making.
- Relationship Building: Confident communicator who develops strong, trust-based relationships with partners and stakeholders. You love speaking with clients over calls and IRL meetings as well as over messaging platforms.
- Tools: Comfortable writing code in TypeScript. Hands-on experience with CRM tools (e.g., Pipedrive) and familiarity with data analysis tools such as Metabase and SQL.
- Proactivity & Ownership: A track record of owning the developer onboarding experience.
- Timezone: Based in Europe.
- Language: Fluency in English is required
How to apply
If you think you are a good fit for this role, please send your CV to careers@rhino.fi.
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