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Equipment Responsibilities (70%)
- Serves as the on-site equipment domain expert for semiconductor final test handlers — pick-and-place platforms (MATRiX, MT9510) and gravity-feed platforms (SO1K/2K, MT9918).
- Provides proficient recommendations for simple to complex equipment-related issues; guides root-cause analysis through to resolution.
- Offers technical guidance during repair and maintenance work on an as-needed basis, including acting as a backup support resource when service personnel are unavailable.
- Uses equipment experience to identify improvement and feature opportunities for the customer and internal teams.
- Drives critical tasks to closure — bold enough to push internal teams or the customer when resolution demands it.
- Leads technical gathering and translates business needs into technical scope.
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Customer Success Responsibilities (30%)
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- Serves as the primary on-site point of contact, building trusted-advisor relationships at operational and management levels.
- Monitors account health, engagement, and satisfaction; proactively mitigates risks.
- Advocates for the customer internally by channeling feedback to product, engineering, and support teams.
- Coordinates with sales and applications teams to identify growth opportunities.
What We’re Looking For
- 5+ years of hands-on repair and maintenance experience on semiconductor final test handlers — MATRiX, MT9510, SO1/2K, MT9918 strongly preferred; experience with other pick-and-place and gravity-feed handlers will also be considered.
- Good electromechanical skills and above-average troubleshooting skills.
- Working knowledge of common AI tools to support troubleshooting, documentation, and analysis.
- Bachelor’s degree in engineering or equivalent experience.
- Willingness to be based at the customer site at least 90% of the time; travel within the Philippines with occasional international travel.
- Excellent written and verbal communication skills in English and Filipino
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Skills
Semiconductor final test handlers
Pick-and-place platforms
Gravity-feed platforms
Root-cause analysis
Electromechanical skills
Troubleshooting
AI tools
Technical documentation
Customer relationship management
Account health monitoring
Technical scope definition
Communication skills
Location