Budibase
Customer Success Engineer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About Budibase
Budibase is an open-source platform for building apps, automations, and AI agents. Teams use Budibase to connect their data, build internal tools, automate workflows, integrate existing systems, and create AI-powered processes. We began as a low-code platform for internal tools. Today, we are building a broader platform for operational work: apps for people, automations for repeatable processes, and AI agents for more dynamic tasks. Our goal is simple: to help people work faster.
The role
As a Customer Support Engineer, you will help customers through email, chat, and video calls. Budibase is a technical product used by IT and engineering teams, so you will need strong technical skills. A background in software engineering, IT, technical support, or similar hands-on work is essential. You will also have opportunities to make small product improvements and build apps, agents, and automations for customers.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What you’ll do
- Answer product questions through email, GitHub Discussions, and occasional video calls.
- Help customers follow best practices when using Budibase.
- Improve and update our documentation as we release new features.
- Investigate product issues and work with the product team to resolve them.
- Share customer pain points, feedback, and feature requests with the product team.
- Build apps, agents, and automations for customers.
- Make small product improvements where appropriate, (NodeJS/Typescript, Svelte)
Essential skills
- Excellent written and verbal communication skills.
- The ability to understand customer needs and recommend suitable solutions.
- Confidence learning and working with new technologies.
- Knowledge of core programming concepts and data structures.
- A background in software engineering, IT, technical support, or comparable technical work.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Bonus skills
- Experience working with databases or REST APIs.
- Experience with Budibase or another low-code platform.
- Experience building AI agents or automations.
- DevOps / SysAdmin / Infrastructure experience
Benefits
- Flexible working: work remotely, from our Belfast office, or through a mix of both.
- 24 days of paid holiday, plus the statutory public holidays that apply in your country.
- Flexible working hours.
- A pension scheme with a 3% company contribution and an optional salary-sacrifice arrangement.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills