SquaredUp
Customer Success Executive (12 month FTC)
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12 month FTC
Why SquaredUp?
We're on a mission to change how IT and engineering teams work with data. Our advanced dashboards cut through complexity, giving our users clear insights. Our Operational Intelligence platform connects data from your entire tech stack, helping teams make faster, smarter decisions that deliver real, measurable results.
As a Customer Success Executive, you'll support the Customer Success Manager in driving retention and growth across our customer base. You'll help manage key day-to-day activities, including renewal preparation and tracking, and identifying upsell opportunities as customers grow their usage of SquaredUp. You'll work closely with the Customer Success Manager to ensure customers receive the best value from the platform; coordinating renewal paperwork, monitoring account health, and flagging risks or expansion signals early.
Key Responsibilities
- Manage the renewals and sales inboxes
- Issue customer licenses
- Follow up with customers throughout the renewals process to ensure timely completion
- Proactively reach out to at-risk customers to support retention
- Support Technical Account Managers with customer check-in emails
- Own onboarding and ongoing check-ins for a subset of our customer base
- Follow up with customers after events to maintain engagement and capture feedback
About you
- Strong organisation and attention to detail
- Good communication skills
- Proactive approach and ability to take ownership of tasks
- Strong customer service skills and empathy
- Collaboration skills - communicating with multiple teams on behalf of customers
- Confident adopting new tools and systems, including Salesforce
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About SquaredUp
We're a team of friendly, low-ego people who like making complicated things simple- for our customers, and for each other.
Three things matter to us:
- Passion — we're ambitious, positive, and always learning
- Integrity — we do right by people, even when no one's watching
- Togetherness — we build as a community, not a hierarchy
How we work
- Remote-first, with optional hubs in Maidenhead (UK) and Boston (US) if you like the occasional desk and company lunch
- No bureaucracy
- No jargon for jargon's sake
- No pretending to be bigger than we are
We're not just building an incredible product. We're building a company with purpose. We've earned recognition as a ‘Great Place to Work’ by our employees as well as being ranked a ‘UK Best Place To Work In Tech’. This reflects our commitment to an environment where people feel supported, respected, and empowered to do their best work.
Our focus includes:
- Creating a culture built on trust and transparency
- Encouraging collaboration and continuous learning
- Making sure our values are lived in day-to-day ways of working
- Supporting meaningful employee growth, feedback, and wellbeing
We're also proud to be a Certified B Corp, reflecting our commitment to doing business the right way. We believe in innovation with integrity and are passionate about making a positive impact on our people, our customers, and the planet.
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You'll be joining a company that believes in ownership from day one, where everyone is empowered to grow and take on accountability.
Qualification Requirements
- Experience handling admin or process-driven tasks
- Desirable: Exposure to SaaS applications and/or CRM systems
Rewards & Perks
- Competitive compensation
- Comprehensive benefits package including:
- Company matched pension scheme
- Private medical insurance
- Life insurance
- 25 days holiday plus a day off for your birthday
- Opportunity to share in the success of the organisation through participation in our discretionary bonus and share options scheme
- Home-based setup: we'll provide support to help you set up effectively at home
We recognise potential, whoever you are
We are an equal opportunities employer; and you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any protected characteristics. We encourage you to notify us of any adjustments or accommodations you may require to support your application. We also invite applications from candidates seeking full-time, part-time or flexible working arrangements in the UK.
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