Jack & Jill
Customer Success Executive (£25k-£30k) at Adora Digital Health Limited
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This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.
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Job Title
Customer Success Executive
Salary
£25k-£30k
Company Description
Adora Digital Health Limited is a UK women's health-tech startup transforming peri/menopause and menstrual health support through an AI-powered platform and specialist clinical access. As a Class I medical device with NHS partnerships and 35+ corporate clients, they are pioneering accessible, personalised healthcare for underserved workplace wellbeing needs.
Job Description
As Customer Success Executive, you will be the operational backbone for Adora Digital Health Limited’s client relationships. Working directly with the CEO, you’ll manage the full customer lifecycle from onboarding to renewal. You will build AI-driven operational systems, coordinate events, and ensure employers and employees maximize the value of this category-defining health platform.
Location
London, UK
Why this role is remarkable
- Join a mission-driven team as one of the first commercial hires, working directly alongside Co-Founder and CEO Ann O'Neill.
- Scale a Class I medical device that already serves over 35 companies and NHS partners across the UK.
- Shape a new category in women’s healthcare and workplace benefits, directly impacting lives through innovative AI-powered health journeys.
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What You Will Do
- Act as the primary point of contact for all customers and partners, managing day-to-day relationships and ensuring best-in-class service.
- Drive the full operational lifecycle including proposal follow-ups, contract progression, client onboarding, and coordinating high-impact webinar events.
- Synthesize customer feedback and ROI data to communicate platform value to clients and inform the product development roadmap.
The ideal candidate
- Possesses a digital-first mindset with 1-2 years of experience in customer success, account management, or operations (or equivalent entrepreneurial drive).
- Highly organized self-starter who is comfortable building processes from scratch in a fast-paced, early-stage health-tech environment.
- Exceptional communicator with a genuine passion for women’s health and the mission to close the menopause support gap.
Who are Jack & Jill?
Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
How does this work?
- Jack's an AI agent for job searching and career coaching. He works for you.
- Jill is the AI recruiter working for the company. She recruits from Jack's network.
- If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.
We never post fake jobs
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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