Customer Success Executive

The Influence Room is a software platform designed to unlock people’s true love for brands. In The Influence Room, brands swap products, campaigns and experiences for exposure from ‘people of influencer’ - generating authentic connections and advocacy. Some of our clients include O2, La Redoute, Procter & Gamble and Adidas to name a few.

We are seeking a Customer Success Executive to work with individuals in the Customer Success team and promote the active use of our platform by our wonderful clients. Run opportunities, attend calls and assist clients to achieve their goals. This is a role that is central to fulfilling our own ambitious goals.

The Role

• Client Advocacy & Feedback: Serve as the voice of the client by collecting feedback on how The Influencer Room’s solution can be enhanced, and communicating these insights to internal teams for continuous improvement.
• Cross-Team Collaboration: Work closely with internal team members and directly with clients to translate their needs into actionable outcomes, ensuring smooth project execution.
• Campaign Management: Manage the end-to-end campaign process, including setting up campaigns on our platform, providing tailored influencer recommendations, gathering content, and delivering comprehensive campaign reports.
• Platform Guidance & Training: Guide clients on the optimal use of our platform, offering training and best practice advice to ensure they achieve maximum ROI from their campaigns.
• Data Analysis & Reporting: Analyse campaign data, prepare reports, and communicate key findings to clients, demonstrating the value and success of their campaigns.
• Client Relationship Management: Build and nurture strong, long-term relationships with clients, acting as a trusted partner to ensure ongoing satisfaction and success.