Furza
Customer Success Executive - Alderley Edge
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Exciting Opportunity at Furza
This is an exciting opportunity for you to join and grow with a fast-growing, innovative company to contribute toward their ambitious growth plans. As a Customer Success Associate you will be responsible for customer growth within an assigned territory by developing and expanding relationships with key customers in the organisation.
Key Responsibilities
- Serve as the first point of contact for customer inquiries via email, phone, and chat.
- Assist in onboarding new customers and providing product training as needed.
- Collaborate with sales, support, and product teams to resolve customer issues efficiently.
- Collect customer feedback and provide insights to improve products and services.
- Maintain accurate records of customer interactions and track engagement in CRM systems.
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About
- £30,000 - £35,000 base salary (DOE)
- 26 days’ holiday plus bank holidays
- Employee benefits scheme, including 100s of shopping discounts
- Ideas bonus: rewards for innovations that are put to practice
- Pension contribution
- Free onsite parking
- Opportunity to join a growing, innovative company with an expert team
- Work within a collaborative team committed to exceptional customer service
- Professional growth and career advancement opportunities
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About You:
- Strong communication, negotiation, and presentation skills.
- The ability to work independently while collaborating effectively with cross-functional teams.
- Willingness to travel occasionally to meet clients and attend industry events.
At Furza, we’re committed to promoting equality, diversity and inclusion. We encourage and welcome all applications from everyone, irrespective of background or circumstance. Apply today and our talent team will be in touch to support your requirements.
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