enable recruitment | B Corp™
Customer Success Executive
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Customer Success Consultant
Bath or Leeds | Hybrid Working
35k + 4k Car Allowance + Excellent Benefits
The Opportunity
Do you have experience working in a law firm and love building relationships?
This is a fantastic opportunity to join an established software business supporting law firms across the UK.
As a Customer Success Consultant, you'll take ownership of a portfolio of clients, working closely with them throughout their journey to understand their business, overcome challenges and ensure they're getting maximum value from their software.
This is a highly varied role combining customer success, training, business analysis and commercial account development. You'll act as a trusted advisor to your clients whilst also feeding valuable insights back into the wider business to help shape products and improve the customer experience.
If you're a proactive, relationship-focused professional who enjoys solving problems and working with customers to achieve their goals, this could be a great next step.
The Company
Our client is a well-established provider of specialist business management software, helping professional services organisations streamline their operations and work more effectively. With decades of experience in their sector, they've built a strong reputation for combining market-leading technology with outstanding customer support.
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Their software is trusted by organisations across the UK, and their Client Success team plays a vital role in ensuring customers successfully adopt the platform and continue to see long-term value from their investment.
What You'll Be Doing
- Managing a portfolio of clients and acting as a key point of contact throughout their customer journey
- Developing a deep understanding of each client's business, structure, processes and objectives
- Conducting detailed analysis of client requirements and identifying how the software can support their goals
- Proactively checking in with customers through remote meetings, training plans and regular engagement
- Delivering training and helping clients build the confidence to get the most from the software
- Identifying opportunities for clients to access additional products and services that support their needs
- Building strong, trusted relationships with key stakeholders
- Gathering and communicating client feedback to internal teams
- Acting as the Voice of the Customer across Product, Sales and Marketing
- Helping identify opportunities to improve the user experience, product functionality and client engagement
- Explaining complex software solutions and workarounds in a clear and concise way
- Managing multiple client relationships and priorities in a fast-paced environment
- Travelling to client sites to deliver onsite training when required
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What You'll Need To Apply
- Previous experience working in a law firm, in any role, for 1+ years
- Strong relationship-building and stakeholder management skills
- Excellent written and verbal communication skills
- The ability to explain complex concepts in a simple and engaging way
- Strong analytical and problem-solving abilities
- Confidence delivering training sessions, both remotely and onsite
- Strong knowledge of Microsoft Word, Excel and Outlook
- The ability to quickly learn and understand complex software systems
- A full UK driving licence and access to a car
- Willingness to travel when required
What's In It For You
- Competitive basic salary
- Hybrid working
- 25 days holiday + bank holidays
- 8% employer pension contribution
- Private health insurance, including optical and dental cover
- Life insurance
- Employee Assistance Programme
- Perkbox membership
- Free light lunch and snacks when in the office
- The opportunity to develop experience across Customer Success, training, business analysis and commercial account development
- Join an experienced and supportive Client Success team
- Work for a well-established technology business with a strong reputation in its market
What Next?
Hit apply or contact Geo directly for a confidential chat!
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