Siteimprove
Customer Success Executive
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Success Manager
As a Customer Success Manager, you will be responsible for helping Siteimprove customers succeed and grow with our platform.
You will manage a portfolio of customers and support them through a mix of 1:1 engagement and scalable programs (such as webinars, onboarding journeys, and digital campaigns). Your focus will be to drive product adoption, retention, and expansion while helping customers realize measurable value.
In this role, you will work with customer data, automation, and structured playbooks to deliver Customer Success at scale. You will collaborate closely with Sales, Marketing, Services, and Support to ensure consistent and strong customer experience.
This role is suited for someone who is commercial driven, curious, ambitious, and eager to learn in a fast-paced SaaS environment.
What you will be doing
Portfolio & Customer Outcomes
- Manage a portfolio of customers across the lifecycle (post-implementation to renewal and expansion)
- Meet and exceed overall customer gross and net retention goals with assigned customers
- Contribute to retention and identify opportunities for growth within your portfolio
- Support renewal and expansion conversations in collaboration with Sales, Services and Renewals teams
- Act as the voice of the customer internally and ensure feedback is shared across teams
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Scaled Program Execution
- Execute 1:many customer engagement programs (e.g., webinars, office hours, onboarding and adoption journeys)
- Support development of repeatable playbooks and scaled engagement models
- Contribute to scalable onboarding, adoption, and retention initiatives across customer segments
Data-driven & Digital Engagement
- Use CRM and Customer Success Platform to manage customer activity and priority actions
- Analyze customer data to identify trends, risks, and opportunities
- Leverage templates, automations, and campaigns to improve efficiency and consistency
- Suggest improvements to processes, programs, and ways of working that positively impacts customer experiences
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What we will require of you
- 2+ years in customer-facing role (Customer Success, Account Management, Support, or similar)
- Experience managing a portfolio of customers
- Strong communication skills with the ability to engage customers in 1:1, 1:many and through digital formats
- Comfortable working with tools such as CRM systems and customer success platforms
- Analytical mindset with an ability to interpret data and take action
- Native-level Dutch and professional English proficiency
- Travel as needed
What we will love about you
- Experience working in a SaaS or subscription-based environment
- Exposure to scaled or digital customer engagement (e.g., webinars, office hours, campaigns)
- Familiarity with Customer Success Platforms (e.g., Planhat, Gainsight, Totango)
- Interest in automation, AI, and data-driven workflows
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location