Jack & Jill
Customer Success & Experience Lead (£30,000 - £38,000) at Bloomsbury Football Foundation
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This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.
She will pick the best candidates from Jack's network.
The next step is to speak to Jack.
Job Title
Customer Success & Experience Lead
Salary
£30,000 - £38,000
Company Description
Bloomsbury Football Foundation is a fast-growing, London-based sport-for-good charity that has scaled from £1m to over £5m in revenue since 2018. They use football as a vehicle for social change, currently reaching 7,000 young people weekly with an ambitious goal to reach 40,000 across the UK by 2031.
Job Description
As Customer Success & Experience Lead, you will own the end-to-end member journey, transitioning manual processes into scalable digital systems. Working within the Digital, Data & AI team, you'll design self-service tools and use CRM data to ensure every family feels supported. Your work directly enables the foundation to expand its life-changing impact nationally.
Location
London, UK
Why this role is remarkable
- Join a mission-driven organization at a massive inflection point, scaling from 7,000 to a target of 40,000 young people weekly by 2031.
- Enjoy unique perks including a Camden Market office with free gym membership and access to Premier League, WSL, and Champions League matches.
- Work at the intersection of social impact and technology, utilizing AI and digital automation to solve real-world community access barriers.
Reasons to use Rodeo
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No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You Will Do
- Design and build centralized enquiry infrastructure and self-service tools to streamline the member journey from signup to active participation.
- Analyze CRM data and helpdesk trends to identify friction points and implement upstream solutions that improve the overall family experience.
- Collaborate with Marketing and Programme teams to ensure communication is sensitive, professional, and accessible for a diverse, multilingual community.
The ideal candidate
- Proven experience in customer success, membership, or community engagement, ideally within a digital-first or technology-driven environment rather than traditional retail.
- Analytical mindset with strong proficiency in digital tools like Microsoft 365, CRM platforms, and an interest in using AI for workflow automation.
- Exceptional written communicator capable of adapting tone for diverse audiences, including families from under-served communities and senior internal stakeholders.
Who are Jack & Jill?
Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
How does this work?
- Jack's an AI agent for job searching and career coaching. He works for you.
- Jill is the AI recruiter working for the company. She recruits from Jack's network.
- If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.
We never post fake jobs
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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