Microsoft
Customer Success Finance Manager
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Overview
Microsoft Finance Organization Purpose
Microsoft Customers & Partners Solutions (MCAPS) Finance drives shareholder value across subsidiaries and carries local accountability for financial performance, statutory and compliance matters across segments and products. The function lands the company vision around business transformation, consumption, customer orientation, and AI-led growth; drives strategic resource allocation through local insights; builds trust with customers and shareholders in a compliant way; and empowers finance talent to operate as part of high-performing, diverse teams.
Microsoft UKI Context
Microsoft UKI is a dual subsidiary (UK & Ireland) area within EMEA. The UKI Finance team partners with sales, customer success, services, business groups, and marketing teams to drive sustainable growth, governance, and actionable business insight. The UKI Commercial Finance Director leads the Commercial Finance team at the center of the UKI finance leadership rhythm, connecting the total UKI commercial business across the account (ATU), specialist (STU), and Customer Success (CSU) motions, while staying connected to EMEA, worldwide finance, SE&O, compliance, Deal Desk, and product-controller communities to land consistent, high-quality execution.
Role Purpose
The Customer Success Finance Manager partners across the MCAPS sales teams (ATU, STU, and CSU) to drive business impact and support growth. The role ensures that all finance rhythms are run efficiently, effectively, and to a high standard, and combines people leadership with individual-contributor delivery in direct support of the UK & Ireland CFO.
The role business-partners with the STU lead and their leadership team, providing finance insight across all areas and influences across senior stakeholders. It stays closely connected to the wider finance team and to adjacent functions—including compliance and Deal Desk—and beyond into the CE lead and SE&O. The role is accountable for driving frontier finance through the evolving use of AI across the team, to deliver improved insight and a faster pace to action.
Responsibilities
Business Partnership and Growth
- Drive the UKI business conversation through insightful and actionable analytics across the business—through the team and directly as required.
- Drive growth strategy across all products and all sales units (ATU, STU, and CSU), ensuring every line of revenue is managed across the rhythm of business and clearly communicated.
- Drive messaging on financial performance with clarity on the call to action across the business, and ensure the infrastructure is in place to deliver.
- Guide others to contribute to budget, reporting, and recurring business-review processes, and manage the rhythm of business for the area of responsibility, coaching the team to leverage relationships and support complex commercial negotiations.
- Share insights and advance solutions to drive business goals and short-term accountabilities, applying an understanding of the broader Microsoft context to ensure objectives are met and to proactively mitigate the effects of external risks.
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Finance Partnership and Community
- Work closely with the rest of the area finance teams to build alignment and a community for learning, insight, and feedback.
- Understand local business blockers and leverage the worldwide and EMEA communities, playing a leading role to exchange learnings and best practices to drive resolution; work with EMEA/central/corp teams as required.
Finance Excellence—Close, Forecast, and Budget
- Track key metrics across all areas of revenue, ensuring the team is aware of the key metrics to track and has clarity on the expectations for reporting and narrative.
- Lead the outlook, forecast, and budget processes across all revenue lines for UKI.
- Impact future outcomes by designing new approaches to collecting and evaluating financial data, using automation to improve data management, and finding creative ways to surface patterns and draw conclusions that communicate findings clearly.
Compliance and Controls
- Provide clear insight and support on compliance matters, identifying any areas of concern and acting to resolve or mitigate as required.
- Ensure strict adherence to, and understanding of, Microsoft policies on risk and compliance, and make compliance a top priority for leadership; educate and promote best practice and new developments, and encourage others to mitigate compliance risks.
Frontier Finance and AI
- Drive frontier finance through the evolving use of AI across the team, to deliver improved insight and a faster pace to action.
Qualifications
Required Qualifications
- Bachelor’s Degree in Business Administration, Accounting, Finance, Economics, Data Science, or related field AND demonstrable experience in financial analysis, accounting, controllership, or finance, or related field, OR Master’s Degree in Business Administration, Accounting, Finance, Economics, Data Science, or related field AND demonstrable experience in financial analysis, accounting, controllership, or finance, or related field, OR equivalent experience.
- Demonstrable experience in finance positions, with relevant analytical skills and business acumen.
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Preferred Qualifications
- Bachelor’s degree (or Master’s degree) in a related field AND demonstrable experience of financial analysis, accounting, controllership, or finance work experience, or equivalent experience.
- Demonstrable experience in multinationals with multi-product/multi-segment finance roles or demonstrable experience in a matrix-based organization.
- Demonstrable experience in the technology or software industry; industry experience preferred, but not limited to technology.
- Finance business development or solutions-delivery experience preferred.
- This role requires proficiency in written, reading, and conversational English as all business operations and customer communications are conducted in English.
Compensation
Financial Analysis IC5
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United Kingdom: The typical base pay range for this role across the United Kingdom is £79,700.00 - £133,900.00 per year. Certain roles may be eligible for benefits and other compensation.
- Find additional benefits and pay information here: https://careers.microsoft.com/v2/global/en/corporate-pay/united-kingdom-corporate-pay.html
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Ireland: The typical base pay range for this role across Ireland is €101,100.00 - €151,700.00 per year. Certain roles may be eligible for benefits and other compensation.
- Find additional benefits and pay information here: https://careers.microsoft.com/v2/global/en/corporate-pay/ireland-corporate-pay.html
Application Information
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Equal Opportunity Employer
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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