Carv
Customer Success Intern (26/27 Winter)
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About the role
We’re looking for individuals to help us forge this new path within the sports-tech industry. After onboarding and training, the successful applicants will spend time in at least two different areas of Customer Success (Membership and Sales, Product and Logistics) gaining valuable exposure to different areas of business operations.
The successful applicants will spend up to three months based in Innsbruck, the capital of the beautiful North Tyrol region and a world-renowned snowsports destination. Here, they’ll be provided with accommodation in our company flat in the city, with easy access to various resorts in Austria. It’s a fun opportunity to live, work and ski with senior members of the team and gain exposure to the wider business and day-to-day operations.
Outside time based in Austria, work will be based in our London office in Vauxhall, where we have a flexible work policy. We have two internship phasings:
- September 2026 — March 2027
- November 2026 — April 2027
What you'll do
- Process and respond to customer queries through all Carv communication channels
- Answer incoming customer calls regarding billing issues, product queries and general customer concerns
- Be at the forefront of the customer journey, helping to devise solutions and suggest improvements to any issues under the customer experience umbrella
- Be part of a team of interns to help drive success by problem solving and turning frustrated clients into repeat customers
- Work on cases with other departments while in specific rotations
- Work closely with the Operations and Product team, providing a direct impact on the business from day one
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Ideal candidate
We’re looking for outgoing, customer-focused individuals, with the ability to produce high quality work both as part of a team and under their own initiative. Previous experience working in a customer-facing role would be advantageous, but is not required.
A knack for problem-solving however, is a must. We need enthusiastic individuals who can listen to customer service issues and then offer a unique and effective solution to each problem. The successful candidates for this role will have a strong command of the company’s customer success policies and be well-trained in product knowledge — critical for offering quick and accurate assistance to customers.
This role would be ideal for individuals who have just graduated university and are looking to spend their winter in the Alps, while also gaining insight into the fast-paced, dynamic work environment of a successful sports-tech startup.
We're looking for someone who:
- Is friendly and articulate, and fluent in English
- Is an outgoing person that is organised and diligent
- Is effective at communicating in person, over the phone and through email
- Is able to form and communicate ideas in a clear and concise manner
- Enjoys working in close collaboration with team members, while also having the capacity to self-manage and prioritise their workload independently
- Is patient and able to deal with difficult or frustrated customers in a positive and professional manner
- Thrives in a fast-moving and evolving work environment
- Is computer literate, with good knowledge of Google Docs, Excel and Slides, as well as the confidence to get to grips quickly with internal software systems
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Advantageous, but not required:
- A skier with a love of the great outdoors and some knowledge of ski technique and equipment
- Conversational German skills
Location
The internship will be based from our London office, a short walk from Vauxhall. When based in London we have a hybrid work policy to allow a flexible approach to working both from home and the office.
The internship will also include assigned time in Innsbruck, Austria during the ski season. Innsbruck is a vibrant and well-connected university town with ski resorts all over the local area — known as the “heart of the Alps” and the perfect mountain base.
Duration
Two phasings, one from September 2026 to March 2027 — and the other from November 2026 until April 2027. This role is 37.5 hours per week worked on a rota with the other interns. This will include evening and weekend shifts.
Renumeration
- UK National Living Wage
- Opportunity to work from Innsbruck office with fully-subsidised accommodation in the company flats
- Innsbruck season pass for local ski resorts
- Travel to and from Innsbruck
Applications
Fill out the form below to apply! Applications will formally close on 30 June 2026, although roles may be filled before then as we offer on a rolling basis.
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