Trybe
Customer Success Lead
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
🎯 Who is Trybe?
Trybe is a startup that provides modern cloud-based software to clients in the hotel spa and wellness industries. We are on a mission to revolutionise their guest and back-of-house operational experiences. We’re a high performing, energetic team, looking for like-minded, talented individuals who want to embrace the start-up culture and work as a team as we continue to grow and take on new heights. It’s a little corny, but we really are a Tribe! We were founded in 2020 and are proud to list a number of leading spa and leisure operators across the World onboard with Trybe.
📢 Are you a customer-focused self-driven Customer Success Lead eager to drive client satisfaction and engagement in a fast-growing tech company?
🌟 Who you are
If you’re passionate about assisting and supporting users and want to join a rapidly growing startup, we want to hear from you!
- You have experience managing a team of CSMs
- You’re a natural problem-solver with excellent communication skills, able to clearly explain complex concepts to non-technical audiences in a relatable and helpful way.
- You take ownership of your work and pride in building meaningful, long-term relationships, motivated by helping customers succeed and grow with the product.
- You're proactive and customer-obsessed, always looking for ways to deliver exceptional support and strengthen our reputation as a trusted, industry-leading partner.
- You’ve had experience leading operational projects within/for a business
- Flexible working hours to meet with clients across different time zones
- [Nice to have] You’ve worked with a booking system. Preferably Trybe.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
đź“• What the role involves
- Own and nurture client relationships by becoming a trusted partner, deeply understanding their business goals, operations, and challenges to ensure high satisfaction and long-term engagement.
- Drive product adoption and usage by identifying training needs, promoting best practices, and proactively guiding clients through their journey with our platform.
- Develop and deliver creative communication strategies that keep clients informed, engaged, and excited about new features, updates, and opportunities.
- Identify and assist on upsell and expansion opportunities by analyzing client workflows and growth plans, working closely with Sales to align solutions with their evolving needs.
- Act as the voice of the customer by gathering and synthesizing product feedback, and collaborating with the Product team to influence roadmap decisions and enhance the client experience.
- Implement and monitor client health and success metrics, maintain up-to-date records in our CRM, and work cross-functionally to mitigate churn risk and support ongoing client success.
- Hire and develop a team of CSMs
Get help with your application
Your very own career expert that helps elevate your application to the next level.
✨ Trybe Benefits
- Vitality private health insurance
- Hybrid role; Mon-Wed in the office / Thurs-Fri remote working
- Weekly team lunch & quarterly team parties
- 26 days annual leave plus bank holidays
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location