Nextech Group Limited
Customer Success Lead
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Customer Success Lead – AI SaaS
Location: London | Work Model: Hybrid | Salary: £70k–£85k + Equity
We’re partnering with a fast-growing AI SaaS start-up looking for a Customer Success Lead to join at an exciting stage of growth.
You’ll own customer relationships end-to-end – from onboarding and go-live through to adoption, retention and expansion – while helping build a scalable, AI-first Customer Success function.
What you’ll be doing:
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- Own key customer relationships from onboarding onwards
- Convert pilot customers into long-term paying accounts
- Drive adoption, retention and account growth
- Lead confident product and performance conversations
- Build smarter CS processes using AI & automation
- Work closely with Product & Engineering on customer feedback
- Identify and resolve customer, data and integration issues
What we’re looking for:
- Strong Customer Success or Account Management experience
- Background in B2B SaaS, PropTech or property
- Able to own high-value customer relationships end-to-end
- Commercially minded with experience in retention and growth
- Confident discussing technical/product topics with customers
- AI-native, hands-on and comfortable with automation
- Excited by an early-stage, high-growth environment
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Salary: £70k–£85k + Equity | Location: London | Work Model: Hybrid
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