Sphera
Customer Success Manager (12 Months FTC)
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Sphera Customer Success Manager
Sphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environmental, health, safety and sustainability. Our mission is to create a safer, more sustainable and productive world.
As a Customer Success Manager, you’ll play a key role in supporting our customers throughout their lifecycle with our SaaS platform. You will help mitigate risk, provide ongoing guidance, foster product adoption, and ensure customers achieve measurable value. This role is ideal for someone who is proactive, relationship-driven, and eager to grow in the SaaS industry.
Responsibilities
Customer Adoption
- Assist in developing onboarding plans, timelines, and success criteria.
- Educate customers on product features, updates, and use cases to drive adoption.
Customer Relationship Management
- Build strong, trusted relationships with customers through regular check-ins and proactive communication.
- Act as a point of contact for low- to mid-tier accounts, helping them navigate the platform and resolve questions.
- Monitor customer health scores and identify opportunities to improve satisfaction and engagement.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Support & Issue Resolution
- Collaborate with Support, Product, and Engineering teams to ensure timely resolution of customer issues.
- Escalate product bugs or feature requests and follow up to communicate outcomes to customers.
Data, Insights & Reporting
- Track customer activity and adoption metrics using CRM/CSP tools (e.g., Salesforce, Gainsight, HubSpot).
- Assist with customer business reviews and preparation of performance reports.
- Identify patterns in customer behavior and surface insights to improve processes.
Customer Retention & Growth
- Contribute to renewal activities by ensuring customers achieve their desired outcomes.
- Identify expansion opportunities and collaborate with Sales on cross-sell or upsell motions.
Qualifications
- 2-5 years of experience in Customer Success, Account Management, Support, or a related customer-facing role—preferably in SaaS.
- Strong communication and interpersonal skills; ability to build rapport with diverse customers.
- Passion for technology and willingness to learn SaaS products deeply.
- Problem-solving mindset with the ability to manage multiple tasks and priorities.
- Experience with CRM or CSP tools (e.g., Salesforce).
- Bachelor’s degree or equivalent experience.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Sphera is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location