Euromonitor
Customer Success Manager
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About Euromonitor
Euromonitor International leads the world in data analytics and research into markets, industries, economies, and consumers. We provide truly global insight and data on thousands of products and services and are the first destination for organizations seeking growth. With our guidance, our clients can make bold, strategic decisions with confidence.
About the Role
This is a highly visible, client-facing role focused on building strong relationships, driving adoption and engagement, and supporting long-term customer success. You'll work with a portfolio of clients, helping them embed Euromonitor solutions into their day-to-day decision-making while partnering closely with commercial and specialist teams to support retention and growth. As a Customer Success Manager, you'll play a key role in ensuring our clients maximize the value of their subscription and achieve meaningful business outcomes.
If you enjoy building trusted relationships, delivering value, and helping customers succeed, we'd love to hear from you.
What You'll Be Doing
- Partner with customers to understand their goals, challenges, and priorities
- Drive product adoption through onboarding, training, and ongoing engagement
- Lead customer success reviews and executive business reviews
- Develop compelling value stories that demonstrate business impact
- Monitor account health and proactively identify risks and opportunities
- Support successful renewals in partnership with commercial colleagues
- Identify growth opportunities and connect customers with the right specialists
- Work collaboratively across Sales, Product, Research, Consulting, and Support teams
- Maintain accurate customer plans, stakeholder information, and account activity in Salesforce
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What We're Looking For
- Experience in Customer Success, Account Management, or Client Services
- Strong relationship-building and stakeholder management skills
- Excellent communication, presentation, and facilitation abilities
- A proactive, customer-first mindset with strong organizational skills
- Confidence using data and insights to guide customer conversations and actions
- Experience with Salesforce or a similar CRM is beneficial
- Experience within subscriptions, data, research, insight, or information services is an advantage
Why Join Euromonitor?
- Work with some of the world's leading organizations
- Join a collaborative and internationally diverse business
- Enjoy opportunities for professional growth and career development
Ready to Make an Impact?
If you're passionate about helping customers succeed and want to build a career with a global leader in market intelligence and data-driven insights, we'd love to hear from you.
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Why Work for Euromonitor?
Our Values:
- We seek individuals who act with integrity
- We look for candidates who are curious about the world
- We feel that as a community, we’re stronger together
- We seek to enable people to feel empowered
- We welcome candidates who bring strength in diversity
International
Not only do we have a very multinational workforce in each office, but we communicate across our 16 offices worldwide on a daily basis.
Hardworking and Sociable
Our staff know how to work hard and know also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, with flexible hours and regular socializing including frequent after-work meet-ups, summer and Christmas parties, and a whole range of other groups to be involved with.
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Committed to Making a Difference
We believe that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It gives all new starters a donation amount on joining us which they can give to a charity of their choice. It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights.
Excellent Benefits
We offer competitive salaries, generous holiday allowances, hybrid working, and, in many offices, a Core Hours policy allowing flexible start and finish times to each day.
Opportunities to Grow
We offer training and development opportunities at all levels. The vast majority of our Managers and Directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.
Equal Employment Opportunity Statement
Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.
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