The Growth Consultants
Customer Success Manager
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The Company
A leading fintech provider in the heart of Birmingham
Our client is a fast-growing fintech business transforming how organisations manage payments, financial workflows, and customer experience. With a reputation for innovation, reliability, and exceptional service, they’re scaling rapidly — and investing heavily in their customer success function to support that growth.
The Role
Championing customer success across a modern fintech ecosystem
As Customer Success Manager, you’ll be the trusted partner for a portfolio of clients, ensuring they get maximum value from the platform. You’ll blend relationship management, product expertise, and commercial awareness to drive adoption, retention, and long-term satisfaction. This is a hybrid role, giving you the flexibility to split your time between home and their Birmingham office.
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What You’ll Be Doing
The day-to-day
- Managing customer relationships — acting as the primary point of contact for your portfolio
- Driving product adoption through onboarding, training, and proactive engagement
- Identifying growth opportunities and supporting upsell conversations
- Monitoring customer health and intervening early to prevent churn
- Gathering customer feedback to influence product development
- Collaborating with internal teams including Product, Sales, and Support
What Does Success Look Like?
Clear impact, strong relationships, and measurable growth
You’ll be successful when your customers see you as an extension of their team — someone who understands their goals, anticipates their needs, and helps them unlock the full value of the platform.
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Your very own career expert that helps elevate your application to the next level.
- High customer satisfaction and engagement
- Strong retention and renewal outcomes
- Increased product usage across accounts
- Clear communication between customers and internal teams
- A reputation for being proactive, solutions-focused, and commercially aware
What’s In It for You?
- Competitive salary of £35,000–£40,000
- Hybrid working (Birmingham HQ)
- Clear progression opportunities within a scaling fintech
- 25 days holiday + bank holidays
- Ongoing professional development and product training
- A supportive, collaborative culture with modern tools and processes
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