A market with genuine momentum

The skills agenda has moved significantly. AI adoption, digital transformation and emerging technology are creating new capability gaps across almost every industry.

Organisations are investing in learning and workforce development, but that investment needs to deliver more than completed training programmes.

They need to see the impact on their people, their capabilities and their wider business objectives. QA helps them do that.

As a Customer Success Manager, you'll be at the heart of making that happen. You'll work with customers to understand what they are trying to achieve, ensure their programmes deliver against those expectations and help demonstrate the value of their investment.

And with QA already supporting some of the world's largest organisations, you'll have the opportunity to develop meaningful partnerships across a broad range of industries and complex customer environments.

We'll invest in your development too

QA is a learning business, so development is not just something we sell to customers.

You'll have the opportunity to:

• Access QA-authored technology and business learning
• Develop your knowledge of emerging areas including AI, data, cloud and cyber security
• Build your strategic customer relationship and commercial management capabilities
• Gain exposure to complex customer environments and large-scale learning programmes
• Work alongside experienced specialists across sales, delivery and the wider business
• Share your expertise and contribute to the development of the Customer Success team

You'll be expected to bring experience, curiosity and the confidence to take ownership. QA will give you the environment, expertise and opportunity to build on that.

Who tends to do well here?

We're looking for people who are:

• Passionate about delivering meaningful customer outcomes
• Confident building relationships with senior stakeholders and decision-makers
• Commercially minded, with an understanding of retention, contract performance and customer value
• Comfortable managing complex customer relationships and competing priorities
• Proactive in anticipating challenges and finding solutions
• Curious about how organisations operate and what success looks like for them
• Confident using data and customer insights to inform decisions and demonstrate value
• Strong at bringing different teams together to achieve shared goals
• Organised, accountable and comfortable taking ownership
• Motivated by building long-term partnerships rather than simply managing transactions

You should be able to demonstrate how you've managed complex customer needs, built credibility with stakeholders and made a measurable difference to customer satisfaction, retention or performance.

Experience within learning, technology or workforce development would be valuable, but isn't essential.

More important is your ability to understand what customers need, bring the right people together and take ownership of delivering against those expectations.

The opportunity

If you enjoy developing meaningful customer relationships, solving complex challenges and seeing the impact of your work, this is an opportunity to do that with some of the UK's most recognised organisations.

You'll have ownership of strategic customer relationships, access to a broad portfolio of learning solutions and the opportunity to influence how organisations develop the skills they need for the future.

You'll be joining a team where customer outcomes matter, collaboration is essential and your ability to create long-term value makes a genuine difference.

Wellbeing & benefits

Your wellbeing matters to us. That’s why we offer benefits designed to help you recharge and thrive, including:

• 27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays
• Holiday Buying scheme
• Medicash plan, Wellhub, Cycle to Work scheme
• Private Medical Insurance at corporate rates
• Employee Assistance Programme
• Employee Discounts Benefit Hub
• 3 Development days
• 2 Charity days per year
• Pension Scheme
• Early Friday Finish at 4pm

Personal growth

Learning and opportunity are at the core of what we do - and that applies to you too!

You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content on a variety of tech and business topics. Or perhaps you’d like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.

Our people

We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone.

This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity.

As a Disability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments.

Our Mission

We teach the critical AI, technology, digital and Human skills needed to transform and succeed in a changing world. We do this through tailored learning programmes that connect learning across an organisation, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale.

Our unique end-to-end learning solutions draw from deep expertise across Apprenticeships, Instructor-led training, Self-paced Learning and Blended Learning.

You can find out more about us at https://www.qa.com/about/careers/