Euromonitor International
Customer Success Manager
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About Euromonitor
Euromonitor International leads the world in data analytics and research into markets, industries, economies and consumers. We provide truly global insight and data on thousands of products and services and are the first destination for organisations seeking growth. With our guidance, our clients can make bold, strategic decisions with confidence.
About The Role
This is a highly visible, client-facing role focused on building strong relationships, driving adoption and engagement, and supporting long-term customer success. You'll work with a portfolio of clients, helping them embed Euromonitor solutions into their day-to-day decision-making while partnering closely with commercial and specialist teams to support retention and growth. As a Customer Success Manager, you'll play a key role in ensuring our clients maximise the value of their subscription and achieve meaningful business outcomes.
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If you enjoy building trusted relationships, delivering value and helping customers succeed, we'd love to hear from you.
What You'll Be Doing
- Partner with customers to understand their goals, challenges and priorities
- Drive product adoption through onboarding, training and ongoing engagement
- Lead customer success reviews and executive business reviews
- Develop compelling value stories that demonstrate business impact
- Monitor account health and proactively identify risks and opportunities
- Support successful renewals in partnership with commercial colleagues
- Identify growth opportunities and connect customers with the right specialists
- Work collaboratively across Sales, Product, Research, Consulting and Support teams
- Maintain accurate customer plans, stakeholder information and account activity in Salesforce
What We're Looking For
- Experience in Customer Success, Account Management or Client Services
- Strong relationship-building and stakeholder management skills
- Excellent communication, presentation and facilitation abilities
- A proactive, customer-first mindset with strong organisational skills
- Confidence using data and insights to guide customer conversations and actions
- Experience with Salesforce or a similar CRM is beneficial
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Experience within subscriptions, data, research, insight or information services is an advantage.
Why join Euromonitor?
- Work with some of the world's leading organisations
- Join a collaborative and internationally diverse business
- Enjoy opportunities for professional growth and career development
Ready to make an impact?
If you're passionate about helping customers succeed and want to build a career with a global leader in market intelligence and data-driven insights, we'd love to hear from you.
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