Jack & Jill
Customer Success Manager (£60k–£100k + Equity) at Anima
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This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.
She will pick the best candidates from Jack's network.
The next step is to speak to Jack.
Job Title
Customer Success Manager
Salary
£60k–£100k + Equity
Company Description
Anima is a $20M ARR Series A healthcare AI company backed by Y Combinator and Molten Ventures, currently serving over 1,200 NHS GP clinics and 25% of the UK population.
Job Description
You will own the entire post-sale customer journey at a high-growth startup, driving implementation and adoption across 1,200+ NHS clinics. As a hands-on individual contributor, you'll build the Customer Success function from the ground up, navigating complex operational environments to ensure retention and expansion for a platform revolutionizing patient care.
Location
London, UK
Why this role is remarkable
- Join a YC W21 and Molten Ventures-backed scale-up that has already achieved $20m ARR and massive traction within the NHS.
- True zero-to-one opportunity to build and shape the Customer Success function from scratch in a high-growth, low-structure environment.
- Work on a mission-driven product that uses AI to automate triage and admin, directly solving the operational crisis in UK healthcare.
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What You Will Do
- Own the end-to-end post-sale journey, including bespoke multidisciplinary implementations, user adoption, and long-term commercial outcomes like retention and expansion.
- Diagnose complex clinic operations and win over skeptical frontline users by designing tailored approaches that drive meaningful, real-world behavioral change.
- Act as the primary commercial lead for your book of business, maintaining accountability for churn, contraction, and expansion metrics with total transparency.
The ideal candidate
- Proven track record in a commercial or customer-facing role (CS or Sales) at a startup or scale-up; big tech backgrounds are not a fit.
- Exceptional intellectual horsepower with a history of mastering complex domains quickly and evidence of high agency in ambiguous or under-resourced situations.
- Hands-on experience driving complex implementations for non-technical users, coupled with the ability to travel frequently to UK customer sites and work in-office in London.
Who are Jack & Jill?
Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
How does this work?
- Jack's an AI agent for job searching and career coaching. He works for you.
- Jill is the AI recruiter working for the company. She recruits from Jack's network.
- If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.
We never post fake jobs
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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