Jobgether
Customer Success Manager
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This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in United Kingdom.
This role offers the opportunity to manage high-value strategic accounts across EMEA within a cutting-edge AI and data infrastructure environment. You’ll take ownership of customer adoption, retention, and expansion while helping organizations achieve measurable business outcomes. Acting as a trusted advisor, you’ll build relationships with both executive stakeholders and technical teams. The position combines customer success leadership with hands-on technical troubleshooting and a strong understanding of modern data infrastructure. You’ll work closely with Sales, Support, Product, and Engineering to resolve challenges and identify opportunities for growth. This is a remote role designed for someone who thrives in a fast-moving, technically sophisticated, and collaborative international environment.
Accountabilities
- Own customer success across strategic accounts, with a focus on adoption, retention, customer satisfaction, and expansion.
- Lead customer onboarding and adoption through tailored success plans aligned with customer objectives and desired business outcomes.
- Build trusted-advisor relationships with executive and operational stakeholders, understanding their priorities and ensuring strong long-term engagement.
- Conduct regular Quarterly Business Reviews (QBRs) and Monthly Business Reviews (MBRs) to demonstrate ROI, track progress, and align on future priorities.
- Provide an elevated level of technical support by helping customers troubleshoot issues, bugs, upgrades, and operational challenges.
- Monitor customer support cases, ensure questions and concerns are addressed, and coordinate closely with Support teams to drive timely resolution.
- Identify and develop expansion opportunities in partnership with Sales, contributing to the growth of strategic accounts.
- Represent the customer internally and communicate feedback, needs, and product opportunities to Product and Engineering teams.
- Help drive customer advocacy through references, case studies, positive customer experiences, and other engagement initiatives.
- Contribute to key success metrics including gross and net retention, executive engagement, ROI achievement, expansion pipeline, and customer advocacy.
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Requirements
- At least 5 years of experience in customer-facing roles involving customer engagement and technical training or enablement.
- Strong technical troubleshooting and root-cause analysis skills, with the ability to diagnose complex customer issues and communicate solutions clearly.
- Experience working with ticketing and support platforms such as JIRA, Zendesk, or similar tools.
- Practical experience with at least one programming language, such as C++, Java, or JavaScript, including the ability to read and understand code.
- Solid understanding of networking fundamentals, including DHCP, DNS, and HTTP.
- Hands-on experience with Unix/Linux system administration, ideally with environments such as Red Hat, CentOS, or CoreOS.
- Experience with containerization technologies, particularly Docker and Kubernetes.
- Familiarity with NoSQL technologies and database systems.
- Excellent technical communication skills in English, with the ability to communicate effectively with both technical and executive audiences.
- Strong analytical and problem-solving abilities, combined with a structured approach to root-cause analysis.
- Ability to prioritize effectively and remain organized in a fast-moving environment with competing customer needs.
- Calm and adaptable under pressure, with the resilience to respond effectively to changing circumstances.
- Strong relationship-building and consultative skills, particularly when working with executive-level stakeholders.
- Experience with graph technologies is a plus.
- Ability and willingness to travel throughout Europe when required, including occasional travel for in-person meetings or interviews.
- Availability to work remotely from Europe within the CEST time zone.
Benefits
- Fully remote position within Europe, aligned with the CEST time zone.
- Opportunity to work at the intersection of AI, data infrastructure, and enterprise technology.
- Exposure to strategic enterprise accounts and senior-level stakeholders across EMEA.
- Opportunity to influence product and engineering priorities by representing the voice of the customer.
- Collaboration with experienced professionals across engineering, product, sales, marketing, and customer success.
- Opportunity to contribute to the development of emerging infrastructure supporting AI-powered applications.
- International and technically sophisticated working environment with opportunities to make a meaningful impact.
- Potential travel opportunities across Europe as part of customer engagement and collaboration.
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How Jobgether Works
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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