Stott and May
Customer Success Manager
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Senior Customer Success Manager - AI Software - Retail
UK | Hybrid
£100,000+ Base + Bonus
We're partnering with a market-leading AI software company that's transforming how enterprise retailers and consumer brands use data and AI to improve commercial decision-making.
Following continued growth across EMEA, they're hiring a Senior Customer Success Manager to own a portfolio of strategic enterprise customers, driving renewals, expansion, and long-term customer success.
Why join?
- Work with leading enterprise retail customers across EMEA
- Commercial Customer Success role with ownership of renewals and upsell
- Partner closely with Product, Sales, and Delivery
- High-growth AI software business with strong enterprise traction
- Strategic, customer-facing role with executive-level exposure
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The Role
- Own a portfolio of enterprise accounts across EMEA
- Build relationships with senior business and IT stakeholders
- Lead QBRs and demonstrate measurable business value
- Drive renewals, commercial negotiations, and expansion opportunities
- Work cross-functionally to maximize adoption and customer outcomes
- Maintain accurate forecasting and account planning
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What we're looking for
- 5+ years in Enterprise Customer Success or Strategic Account Management
- Strong track record of renewals, expansion, and enterprise account growth
- Enterprise SaaS experience, ideally within retail, AI, analytics, or data platforms
- Commercially minded with excellent stakeholder management skills
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