Sovendus
Customer Success Manager
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STRONG NETWORK. STRONG TEAM.
Sovendus connects Europe’s leading brands with customers who buy.
We’ve been doing it for 17 years, with one clear focus: turning general checkout traffic into a source of new customers and incremental revenue.
More than 3,000 brands across Europe are already growing with Sovendus through long-term partnerships and real European transaction data. That’s how growth becomes predictable. And scalable. 🚀
Now, we're looking for a Customer Success Manager based in the United Kingdom who wants to build strong customer relationships, drive partner growth, and help shape the success of our e-commerce partnerships across the UK market. 🧡
As a Customer Success Manager, you will:
- Manage and grow a portfolio of UK-based e-commerce partners throughout their lifecycle, from onboarding to renewal and expansion.
- Build trusted relationships with customer stakeholders and act as their main point of contact.
- Drive customer retention, satisfaction, and long-term success by ensuring partners achieve maximum value from Sovendus solutions.
- Identify upsell and cross-sell opportunities and support revenue growth across your portfolio.
- Conduct regular business reviews, providing performance insights and strategic recommendations.
- Monitor partner performance, analyse KPIs, and identify optimisation opportunities.
- Prepare data-driven reports and presentations for internal and external stakeholders.
- Collaborate with Sales, Finance, Product, UX, and IT teams to deliver excellent customer outcomes and represent the voice of the customer.
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Your profile:
- You have 3+ years of experience in Customer Success, Account Management, Key Account Management, or a similar customer-facing role, with a proven track record of driving customer retention and growth.
- You have experience within e-commerce, digital marketing, affiliate marketing, performance marketing, SaaS, or a related online business environment.
- You are comfortable managing customer relationships and navigating commercial discussions with stakeholders.
- You have strong analytical skills and experience working with performance metrics, reporting, and data-driven recommendations.
- You have excellent communication and presentation skills in English.
- You are proactive, self-organised, and comfortable working in a fast-paced international environment.
- You have strong proficiency in Microsoft Excel, PowerPoint, and reporting/analytics tools.
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It's a plus if you have:
- Experience with Salesforce, Qlik Sense, or similar CRM and analytics tools.
- Experience managing renewals, retention, and account expansion activities.
- Exposure to affiliate marketing or performance marketing business models.
- Experience working with international teams and stakeholders.
- Additional European language skills.
🌍 Why Sovendus?
Because partnerships matter.
You'll be part of an international, fast-growing company that values ownership, collaboration, and continuous improvement. Your work will play a key role in helping our partners grow, strengthening customer relationships, and supporting the sustainable growth of our business across the UK market. 💡
Please note: This is a remote role, but we are only considering candidates who are already based in the United Kingdom and have valid work authorization.
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Jessica, London
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