Jumpstart
Customer Success Manager
London
Posted about 17 hours ago
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We’re looking for someone who:
- Has managed a high-volume commercial customer portfolio and owned outcomes such as retention, revenue, expansion, quota or pipeline.
- Is commercially sharp, takes ownership, and can prioritise ruthlessly.
- Builds trust quickly and can coach clinicians and practice managers toward real behaviour change.
- Diagnoses customer problems quickly and pragmatically. You can get to the root cause, make good 80/20 decisions, and unblock customers even when resources are constrained.
- Is highly drive, resilient and organised. You are intrinsically motivated and on top of everything you need to do.
- Is based in the UK and can regularly visit UK customers.
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What to expect in the role:
- You’ll work in one of the most important parts of the business with a mission-driven team. We’re a tight knit unit working relentlessly to drive unprecedented growth and retention for the company.
- You’ll own a portfolio of Anima customers end to end. That means onboarding new clinics, driving adoption, fanaticism and best-in-class customer retention.
- You’ll protect and grow the existing revenue base by building deep relationships, spotting churn risks early and driving expansion conversations.
- You’ll be a powerful conduit between users and our product teams, translating clinical and administrative pain points into actionable insights that shape future iterations of Anima.
- You’ll build and iterate on CS playbooks, processes and data-driven frameworks that make user fanaticism repeatable and scalable as we grow from hundreds of practices to thousands.
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Qualifications:
- Bachelor's degree or equivalent experience
- Experience in customer success
- Strong written and verbal communication skills
- Detail oriented and analytical
- Demonstrated ability to increase customer satisfaction
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