Enlist Sales Recruitment
Customer Success Manager
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Description
Customer Success Manager
Up to £55,000 base + uncapped comms
Retail & Ecommerce Tech/SaaS
Remote-first: occasional travel to London and client meetings
Our client is a leading SaaS platform helping global retailers and consumer brands drive growth through high-performing mobile apps.
They are looking for a commercially focused Customer Success Manager to own a portfolio of global clients, strengthen senior relationships and help customers get greater value from the platform.
What the Customer Success Manager will be doing:
- Own the full client relationship across retention, renewals and upselling
- Build relationships with senior stakeholders across ecommerce, digital, marketing and IT
- Create app growth strategies aligned with each client’s wider commercial goals
- Use performance data to provide clear, actionable recommendations
- Deliver executive business reviews and track agreed KPIs
- Increase platform adoption and identify opportunities to grow account value
- Proactively manage performance issues and protect against churn
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What the Customer Success Manager should bring:
- 2+ years’ experience in Customer Success, Account Management or a similar client-facing role
- Experience within SaaS, ecommerce or retail technology
- A proven track record of managing renewals, retention and upselling
- Confidence working with senior stakeholders at Director and VP level
- An analytical mindset and the ability to turn performance data into commercial recommendations
- Familiarity with Google Analytics or similar platforms would be beneficial
- A proactive, organised approach to managing multiple client accounts
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What the Customer Success Manager will get in return:
- A base salary circa £50,000 + uncapped commission, remote working, private healthcare, 25 days holiday + bank holidays and more…
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