Ezekia
Customer Success Manager
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Customer Success Manager at Executives Place Ltd
Executives Place has developed several growing, cutting edge platforms used by the executive recruitment industry, executives, and by consumers. Right now we are looking for a Customer Success Manager, to expand our Customer Success team.
Job Summary:
As a Customer Success Manager at Executives Place, you'll be the face of our company to our valued customers worldwide. You'll be responsible for ensuring our customers are fully equipped to use our services to their fullest potential through comprehensive training and support. By connecting with customers via Zoom and other online platforms, you will drive customer satisfaction and help maintain high levels of retention and loyalty. This is a hands-on, technical role: as well as training and support, you will help customers get the most from our AI features, automations, and integrations, so a strong technical aptitude and a genuine interest in AI-driven ways of working are important.
Key Responsibilities:
- Product Training: Conduct interactive customer training sessions via Zoom or other virtual meeting platforms to educate new and existing customers on our executive recruitment platform.
- Product Configuration: Assist new and existing customers with the configuration of their account so that they can gain the most benefit from it. This can include setting up report templates in Word or PowerPoint, helping the customers to create their own queries and dashboards, configuring AI features and automations, and even assisting in the integration of the product with other software using APIs and tools such as Zapier and MCP.
- AI & Automation Enablement: Help customers adopt our AI and automation capabilities, including the AI Sidekick, AI-assisted search, automations, and MCP-based agentic workflows. This includes explaining what these features do, showing customers how to use them in their own processes, and troubleshooting where needed. You will be supported to build your own knowledge in these areas over time.
- Customer Support: Act as the first point of contact for customer support inquiries via email and our ticketing system. Resolve customer issues promptly and escalate complex issues to the development lead.
- Feedback Collection: Gather customer feedback and collaborate with the product and service teams to ensure our customers are aware of all our latest functionality changes, enhance user experience, and implement improvements.
- Knowledge Maintenance: Maintain a thorough understanding of Executives Place Ltd’s products, services, and policies to answer customer inquiries accurately. Maintain the Knowledge Base, FAQ pages, and video tutorials we provide our customers when necessary.
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Qualifications:
The successful applicant will be given full training, but the following attributes will be useful.
- Proven experience in customer support, training, or a similar role.
- Excellent communication and presentation skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Proficiency in using virtual meeting platforms like Zoom/Teams and familiarity with CRM systems, and confidence learning new software quickly.
- A technical mindset, with the ability to understand and explain how software features, integrations, and automations work. Experience with tools such as APIs, Zapier, Integrately, n8n, or general AI workflows is an advantage.
- Proficiency with AI tools and automations, or a demonstrable willingness and ability to learn them. You should be comfortable working with AI-driven features and keen to keep pace as they evolve.
- Ability to work remotely and manage multiple tasks effectively.
- Comfortable working with a diverse, global customer base across different time zones.
- Patience, empathy, and a genuine desire to help others achieve success.
- Experience of executive recruitment is a bonus, but not vital.
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What We Offer:
- A competitive salary and benefits package.
- The opportunity to work with a diverse, international team.
- A friendly, supportive, inclusive culture with room for personal growth.
- Flexible working hours to accommodate our global customer base.
- Regular team meetings and updates to stay connected and informed.
How to Apply:
Interested candidates should apply via LinkedIn.
Interested candidates should submit their CV and a cover letter that highlights their experience with customer success and any relevant software or training. Please send your application to: tami@ezekia.com with the subject line "Customer Success Manager Application".
NOTE: We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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