Hire Intelligence🚀
Customer Success Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Help shape the future of recruitment marketing.
At Hire Intelligence, we're transforming the way employers attract talent. We're looking for a Customer Success Manager with a background in recruitment marketing, job boards or recruitment advertising to join our growing team.
This isn't just another account management role. You'll become a trusted advisor to your customers, helping them maximise the value of our platform, optimise their recruitment campaigns and achieve their hiring goals.
If you're passionate about delivering exceptional customer experiences, enjoy analysing campaign performance and love building long-term relationships, we'd love to hear from you.
What You'll Be Doing
You'll manage a portfolio of customers, acting as their strategic partner throughout their journey with Hire Intelligence.
Your responsibilities will include:
- Building strong, long-term relationships with customers and becoming their trusted recruitment marketing advisor
- Leading customer onboarding to ensure every client is set up for success from day one
- Delivering regular account reviews, campaign performance reports and strategic recommendations
- Managing programmatic recruitment advertising campaigns to maximise performance and return on investment
- Analysing recruitment marketing data to identify trends, opportunities and areas for optimisation
- Proactively monitoring customer health and engagement to ensure customers continue to see value from our platform
- Working closely with Sales, Operations and Product teams to deliver an outstanding customer experience
- Supporting customers with training, platform best practice and ongoing product adoption
- Identifying opportunities to introduce additional products and services that support customers' recruitment objectives
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About You
You'll have experience within the recruitment marketing industry and understand what great customer service looks like.
Ideally you'll have experience working for:
- A job board
- A recruitment marketing agency
- A recruitment technology provider
- An ATS or HR technology business
You'll also bring:
- Experience managing customer relationships or key accounts
- A strong understanding of recruitment advertising and media performance
- Confidence interpreting campaign data and presenting meaningful insights to customers
- Excellent communication and relationship-building skills
- A proactive mindset with a genuine passion for helping customers succeed
- Strong organisational skills and the ability to manage multiple priorities
- Experience using CRM and customer success platforms such as HubSpot, Jira or Zendesk (desirable)
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why Join Hire Intelligence?
At Hire Intelligence, Customer Success is at the heart of everything we do.
You'll join an experienced, collaborative and supportive global Customer Success team where your ideas are valued and your contribution has a direct impact on our customers and the growth of the business.
We offer:
- Fully remote working
- The opportunity to work with innovative recruitment technology
- A collaborative and supportive team culture
- Ongoing learning and development opportunities
- The chance to work with leading employers across multiple industries
- A role where you'll genuinely influence customer success and business growth
Ready to Make an Impact?
If you're passionate about recruitment marketing, enjoy building lasting customer relationships and want to play a key role in helping customers attract the best talent, we'd love to hear from you.
Apply today and help shape the future of recruitment marketing with Hire Intelligence.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location