Ultima
Customer Success Manager
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🚀 Customer Success Manager – Microsoft Solutions & Cyber Security
📍 Hybrid | UK
Trustmarque Ultima brings together two of the UK's most respected technology organisations, creating a powerhouse of expertise across Cloud, Data, AI, Managed Services, Digital Transformation, and Cyber Security.
As we continue to grow, we're looking for an experienced Customer Success Manager to help our customers maximise the value of their Microsoft investments while supporting their security, compliance, and digital transformation goals.
The Opportunity
As a Customer Success Manager, you'll act as a trusted advisor to a portfolio of customers, helping them realise measurable business value from Microsoft technologies. You'll work closely with senior business and technical stakeholders to drive adoption, improve outcomes, strengthen governance, and support cyber resilience initiatives.
This is a highly visible, customer-facing role where you'll collaborate with specialists across Microsoft, Cloud, Data, and Cyber Security practices to deliver exceptional customer experiences and long-term success.
What You'll Be Doing
- Building trusted relationships with key customer stakeholders
- Developing and executing Customer Success Plans aligned to business objectives
- Driving adoption and value realisation across Microsoft solutions
- Leading governance reviews and strategic customer engagements
- Identifying opportunities to improve productivity, compliance, security, and operational efficiency
- Supporting customers on their digital transformation and cyber security journeys
- Collaborating with sales, technical, and delivery teams to ensure successful outcomes
- Identifying opportunities for additional consultancy and professional services engagements
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What We're Looking For
- ✔ Experience in Customer Success, Account Management, Customer Engagement, or a similar customer-facing role
- ✔ Strong understanding of Microsoft technologies, including Microsoft 365 and Azure
- ✔ Ability to translate technical solutions into clear business value
- ✔ Excellent stakeholder management and communication skills
- ✔ Commercial awareness and a customer-first mindset
- ✔ Passion for helping customers achieve measurable outcomes
Desirable experience includes exposure to Microsoft Security solutions, compliance and governance initiatives, cyber security programmes, and Microsoft-funded engagements.
Why Trustmarque Ultima?
This is a fantastic opportunity to join a newly combined organisation at an exciting stage of growth and transformation. You'll work alongside some of the industry's leading Microsoft and Cyber Security experts, helping customers unlock the full potential of technology while delivering secure, sustainable business outcomes.
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More importantly, you'll become part of a culture built around our core values:
🤝 Team – We achieve more together, collaborating across our business to deliver the best outcomes for our customers and each other.
⭐ Excellence – We continually strive to exceed expectations, delivering outstanding service, expertise, and results in everything we do.
🚀 Empowerment – We trust our people to take ownership, make an impact, and drive meaningful change for our customers and colleagues.
What We Offer
- ✅ Competitive salary
- ✅ 25 days annual leave, increasing with service
- ✅ Bank holidays
- ✅ 2 volunteering days per year
- ✅ 1 personal day annually
- ✅ Company-matched pension
- ✅ Life assurance
- ✅ Enhanced parental leave
- ✅ Holiday purchase scheme
- ✅ Cycle to Work scheme
- ✅ Access to a wide range of additional employee benefits
At Trustmarque Ultima, we're committed to creating an inclusive environment where everyone can thrive. We welcome applications from all backgrounds and are proud to be an equal opportunities employer.
If you're passionate about customer success, Microsoft technologies, and helping organisations drive secure digital transformation, we'd love to hear from you.
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