Percipient | A Multi-Award-Winning Sage Intacct Partner
Customer Success Manager
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At Percipient, we don't just implement Sage Intacct. We build long-term partnerships that help ambitious organisations transform the way they manage finance.
We're looking for a Customer Success Manager to become the trusted advisor for a portfolio of customers after they've gone live with Sage Intacct. If you enjoy building relationships, solving problems before they become issues, and helping customers realise the full value of their software investment, we'd love to hear from you.
What You'll Be Doing
You'll own a portfolio of customers, acting as their primary point of contact and ensuring they continue to achieve success with Sage Intacct.
You'll:
- Build trusted, long-term customer relationships.
- Monitor customer health, adoption, and engagement.
- Manage renewals and help maintain outstanding customer retention.
- Identify opportunities for customers to expand their solution through additional licences, modules, and services.
- Resolve customer concerns quickly, escalating where appropriate.
- Keep HubSpot up to date with customer activity, opportunities, and health data.
- Be the voice of the customer, sharing feedback that helps shape our products and services.
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Who We're Looking For
We're looking for someone who enjoys working with customers and is proactive rather than reactive.
Ideally, you'll have:
- Experience in Customer Success, Account Management, or a client-facing software role.
- Experience managing a portfolio of B2B customers.
- Confidence handling difficult conversations and identifying customer risk early.
- Excellent communication and relationship-building skills.
- Strong organisation and time management.
- Experience with Sage Intacct or another cloud ERP or finance platform would be highly advantageous.
- Experience using HubSpot or a similar CRM.
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Why Join Percipient?
We're one of the UK's leading Sage Intacct partners and pride ourselves on delivering an exceptional customer experience. You'll join a supportive, knowledgeable team where your ideas are valued, and your success has a direct impact on our customers and our business.
This role also offers genuine progression opportunities, with potential to develop as the business continues to grow.
You will also receive:
- Flexible Working
- Private Healthcare
- 25 Days Holiday (Plus Bank Holidays)
- Rewarding Career Opportunities
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