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About Azoma
Azoma is pioneering the future of AI-driven commerce, helping the world's leading consumer brands optimize their visibility across emerging AI platforms including ChatGPT, Amazon Rufus, and Walmart Sparky. We're at the forefront of Agentic Commerce Optimization (ACO), working with clients ranging from high-growth challenger brands to Fortune 500 names like Mars, Unilever, and P&G, to dominate conversational commerce.
The Role
We're seeking a Customer Success Manager to own and scale our SMB and mid-market client portfolio. You'll manage a high volume of accounts, balancing hands-on support with the efficient, repeatable processes needed to grow at pace. You'll be the bridge between our AI optimization technology and client success, helping growing brands get real value from Azoma quickly.
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Key Responsibilities
- Manage a portfolio of SMB/mid-market accounts, driving onboarding, adoption, and renewal
- Build and refine scalable, repeatable success processes suited to a high-volume book of business
- Analyze performance metrics and translate data into clear, actionable client recommendations
- Build strong working relationships with brand managers and digital teams at growing consumer brands
- Identify accounts with the potential to grow into larger opportunities and flag for expansion
- Contribute to product development based on client feedback and market needs
- Support the creation of self-serve resources, playbooks, and templates to increase efficiency across the book
What We're Looking For
- 2-3 years of experience in ecommerce ecosystem (agency or brand-side)
- Experience managing a portfolio of accounts at volume
- Solid understanding of marketplace dynamics, SEO, and content optimization
- Comfort working across many stakeholders with varying levels of sophistication
- Strong analytical skills with the ability to turn data into insight quickly
- Excellent organizational and communication skills; able to prioritize across a portfolio
- Curiosity about AI tools, automation, or emerging commerce technologies
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What You'll Get
- Opportunity to shape the future of AI commerce at a fast-growing company
- Exposure to a wide range of consumer brands, from emerging challengers to household names
- Be part of defining an entirely new category (Agentic Commerce Optimization)
- Competitive compensation and growth opportunities
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