Keen Recruitment
Customer Success Manager
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Customer Success Manager – IT Managed Services
Salary: Up to £45,000 per annum
Location: Harrow, London – Hybrid Working
Start Date: Immediate
Job Type: Full-time, Permanent
Working Pattern: Hybrid – Harrow office, home working and client sites
Industry: IT / Managed Services (MSP)
An exciting opportunity has arisen for an experienced B2B Customer Success Manager / Account Manager to join a growing Managed Services Provider delivering end-to-end technical services and support to businesses across the UK.
This is a commercially focused customer management role combining account management, customer success and business growth. You will manage an existing portfolio of clients, build strong long-term relationships and identify opportunities to increase revenue through additional services, while also supporting the growth of new customer accounts.
Key Responsibilities
- Manage and develop a portfolio of B2B customer accounts
- Build strong, long-term relationships and deliver an exceptional level of service
- Identify opportunities to grow revenue within the existing client base
- Develop new customer relationships and support new business growth
- Achieve monthly, quarterly and annual revenue and margin targets
- Manage sales pipelines, forecasts and commercial opportunities effectively
- Hold regular calls and face-to-face meetings with customers
- Understand client requirements and recommend appropriate technical services and solutions
- Work closely with internal departments to resolve issues and deliver against customer requirements
- Support customer retention while maximising account growth and profitability
- Maintain an appropriate and profitable mix of business across your portfolio
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About You
We are looking for a commercially minded, customer-focused professional who is confident managing B2B relationships and comfortable working in a fast-paced technology environment.
You will ideally have:
- 1–5 years' experience within a B2B account management or customer management role, or
- 3–7 years' relevant technical customer service experience within a Managed IT Services (MSP) environment
- Strong B2B customer service and relationship management skills
- Previous experience within the IT industry / Managed Services sector is highly desirable
- Good understanding of sales cycles, pipeline management and forecasting
- Commercial awareness with the ability to grow revenue and margin
- Excellent written and verbal communication skills
- Confidence dealing with customers both remotely and face-to-face
- Strong organisation, prioritisation and time-management skills
- Ability to manage multiple accounts and priorities without constant supervision
- A proactive, self-starting approach with the initiative to drive results
- Bachelor's degree preferred but not essential
- Full right to work in the UK
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What's on Offer?
- Salary up to £45,000 per annum
- Hybrid working – combining Harrow office, home and client-site working
- Immediate start available
- Excellent opportunities for career progression
- Personal development plans
- Funded professional training
- Private medical insurance
- Company pension
- Modern air-conditioned offices with shower facilities
- Opportunity to develop your career within a growing technology business
The position will involve some travel to customer sites across the UK, so candidates should be comfortable with regular client visits.
If you have a strong background in B2B customer success, account management or technical customer service and are looking for a role where you can take ownership of client relationships while directly contributing to commercial growth, we would be keen to hear from you.
Apply today for immediate consideration.
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