WSO2
Customer Success Manager
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About WSO2
WSO2 provides the foundational technology that powers the agentic enterprise, enabling organizations to build, govern, and scale autonomous, AI-driven systems. Its unified stack includes an agent platform, an industry-recognized API platform, integration platform, an analyst-recognized identity platform, and an engineering platform to deliver trusted, scalable digital experiences. WSO2’s open-source, API-first, and AI-enabled approach helps enterprises to accelerate innovation. Founded in 2005, WSO2 has offices in Australia, Brazil, Germany, India, Singapore, Spain, Sri Lanka, the UAE, the UK, and the US, generating over USD 100M in annual recurring revenue. Visit wso2.com to learn more.
The Role
We're hiring a Customer Success Manager to be the trusted technical partner for WSO2's high value customers in the UK. You will own the health of selected WSO2 accounts end to end: making sure the customers get lasting value from their WSO2 platform, that their deployments run reliably, and that the relationship grows over time.
This is a hands-on role. You'll combine senior technical credibility with strong relationship skills, working day to day with the customer's architects and leadership, and with WSO2's Sales, Solution Architecture, Customer Success and Product teams.
Responsibilities
- Own the relationship: Build a close, long-term partnership with the customer's technical and business stakeholders, and act as their primary point of contact within WSO2.
- Be their technical advisor: Proactively review the customer's architecture, deployments and solutions on WSO2 (API Management, Identity and Access Management, Integration), and provide architectural and development guidance in partnership with our Solution Architecture team.
- Drive reliability and delivery: Maintain an accurate, up-to-date picture of the customer's environments and use cases, and coordinate WSO2's support, engineering and product teams so that issues are resolved quickly and new requirements are delivered smoothly.
- Run the account rhythm: Lead regular service reviews, health checks and executive update calls, and make sure the customer has a clear roadmap for getting more out of the platform.
- Protect and grow the account: Spot risks early to prevent churn, and work with the account team to identify and shape expansion opportunities that support the customer's business goals.
- Be the customer's voice inside WSO2: Feed their priorities and feedback into our product and engineering roadmap.
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Requirements
- A BSc in Computer Science or Engineering, with 5+ years of industry experience in a technical, customer-facing or engineering role.
- Solid hands-on knowledge of enterprise technologies such as API Management, Identity and Access Management, and Enterprise Integration.
- A working understanding of SRE practices, Kubernetes, and cloud platforms (AWS and Azure).
- Strong analytical and troubleshooting skills, and the composure to lead through high-pressure production incidents.
- Excellent communication skills, with the confidence to engage both engineers and senior executives.
- A genuine passion for building relationships and a proactive, ownership-driven mindset.
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Nice to Have
- Prior experience as a Customer Success Manager, Technical Account Manager or similar, ideally managing a large enterprise account.
- Hands-on experience with WSO2 products (API Manager, Identity Server, Micro Integrator, Choreo).
- Experience working with UK enterprise customers in regulated industries such as financial services, government or telecoms.
In Addition to a Competitive Compensation Package, WSO2 Offers:
- A work culture and environment where we value both hard work AND flexibility
- Ongoing training, coaching, and mentoring
- Education reimbursement for professional qualifications and courses
- A generous vacation/leave plan that fits your needs
- Health insurance for you and your family
- Life insurance
- Pension plan
- Stock option program
Diversity Drives Innovation
We’ve built our business on a commitment to diversity and inclusion. We believe it’s important to foster an environment that values and respects each individual’s strengths, perspectives, and ideas. Doing so not only drives innovation; it also ensures that we can create superior experiences for our customers, partners, and employees worldwide. We value the diversity of our team regardless of race, ethnicity, religion, gender, age, national origin, disability, sexual orientation, or veteran or marital status, and we do not tolerate any form of discrimination.
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