Vetrics
Customer Success Manager
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Company Description
Vetrics is an all-in-one solution designed to help veterinary practices grow and operate more efficiently. The platform brings together unified communications, an open app marketplace, and integrated marketing campaigns.
As a veterinary growth partner, Vetrics focuses on giving practices the tools they need to attract, engage, and retain clients. Team members at Vetrics collaborate with veterinary professionals and technology experts to deliver innovative, user-friendly solutions that support practice success.
As part of VetsCompared, Vetrics benefits from hundreds of warm introductions to vets each week. The CSM will follow behind those leads, bringing a human face to the business and spotting opportunities to generate revenue.
Role Description
The Customer Success Manager is a full-time role which could be remote, on site or hybrid for candidates in NI.
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This role is responsible for onboarding new veterinary practice clients, guiding them through product implementation, and ensuring they gain ongoing value from the VetsCompared and Vetrics platform. Day-to-day tasks include managing client relationships, responding to customer inquiries, coordinating with product and support teams, and monitoring account health to encourage customer satisfaction and retention.
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The Customer Success Manager will analyze usage data, identify opportunities for optimization, and proactively recommend solutions and campaigns that help practices grow. The role also involves preparing regular check-in reports, hosting training sessions, and gathering client feedback to inform product improvements.
Qualifications
- Strong customer service and customer satisfaction skills, with a focus on delivering a positive client experience.
- Proficiency in relationship building and customer retention, including managing multiple accounts and nurturing long-term partnerships.
- Solid analytical skills to interpret usage data, identify trends, and develop actionable insights for clients.
- Excellent verbal and written communication skills, with the ability to explain technical concepts in clear, accessible language.
- Experience in account management, customer success, or a similar client-facing role; experience in SaaS or veterinary/healthcare industries is an advantage.
- Ability to work collaboratively with cross-functional teams and manage priorities in a fast-paced environment.
- Comfort with CRM or customer success tools and basic proficiency with productivity software (e.g., spreadsheets, presentation tools).
- Relevant bachelor’s degree or equivalent professional experience.
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