Trust In SODA
Customer Success Manager
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French-Speaking Customer Success Manager | London or Madrid | Hybrid
We're partnering with a fast-growing SaaS business to hire a French-speaking Customer Success Manager to manage a portfolio of strategic enterprise customers across the French-speaking market.
This is a commercially focused Customer Success role, ideal for someone who enjoys building senior stakeholder relationships, driving renewals, identifying expansion opportunities and delivering measurable customer value.
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What you'll be doing:
- Managing a portfolio of high-value enterprise accounts
- Owning customer renewals and revenue retention
- Driving upsell and expansion opportunities
- Building relationships with senior decision-makers and executive stakeholders
- Leading strategic customer conversations focused on value and outcomes
- Collaborating with technical teams to support customer adoption and success
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What we're looking for:
- Business fluent French and English
- 3+ years' Customer Success experience within a SaaS environment
- Experience managing enterprise or strategic accounts
- Strong commercial acumen with a track record of renewals and growth
- Confident engaging with senior stakeholders and decision-makers
- Experience with value-based customer success methodologies is highly desirable
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