SKG Services Europe
Customer Success Manager
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Location: UK
Company: SKG
Industry: Fintech | Financial Software | Consulting & Advisory
About SKG Services Europe
SKG is a specialist fintech consulting and advisory firm helping businesses simplify, automate and optimise their financial operations within Microsoft D365.
We work with global organisations across banking, payments, treasury and financial process automation, combining innovative software solutions with expert consulting and implementation services.
We're a growing, international business that believes great customer relationships are built on trust, expertise and delivering real value.
We're now looking for a Customer Success Manager to join our team and help us strengthen and grow our customer relationships.
The Role
Are you someone who enjoys building relationships, solving problems and helping customers get the most from technology?
We're looking for a proactive, commercially minded Customer Success Manager who can take ownership of an existing customer portfolio and become a trusted partner to our customers.
This isn't a reactive customer support role. We want someone who enjoys starting conversations, understanding customers' challenges and identifying opportunities to deliver additional value.
You'll work closely with our Sales, Consulting and Technical teams, with the support and opportunity to develop your knowledge of financial technology along the way.
What You'll Be Doing
- Build relationships: Develop strong, lasting relationships with customers and their key stakeholders.
- Drive engagement: Proactively connect with customers through regular check-ins, account reviews and ongoing conversations.
- Champion customer success: Help customers realise the full value of their software solutions and SKG's services.
- Support retention: Monitor customer satisfaction, identify potential risks and take action to maintain healthy relationships.
- Identify growth opportunities: Spot opportunities for additional solutions, services and account expansion, working alongside our Sales team.
- Collaborate internally: Work with consultants, solution architects and delivery teams to ensure customers receive an excellent experience.
- Own your portfolio: Maintain account plans, customer engagement records and a clear understanding of each customer's priorities.
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What We're Looking For
You'll ideally have:
- Around 2–5 years' experience in Customer Success, Account Management or a similar customer-facing role.
- Experience working in B2B SaaS, fintech, financial software or technology services.
- A natural ability to build rapport and communicate confidently with different stakeholders.
- A proactive mindset — you're comfortable reaching out to customers rather than waiting for them to contact you.
- Good commercial awareness and an interest in identifying opportunities for customer growth.
- Strong organisational skills and the ability to manage multiple customer relationships.
- Curiosity, initiative and a willingness to learn new technologies.
- Ability to travel internationally, when necessary
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Nice to have, but not essential:
- Knowledge of banking, payments, treasury or financial software.
- Experience with Microsoft Dynamics 365 or Microsoft business applications.
- Experience working with consulting or software implementation businesses.
- Familiarity with customer retention, renewal and account growth metrics.
You don't need to know everything about fintech on day one. We're more interested in finding someone with the right attitude, relationship skills and ambition to grow.
Why Join SKG Services Europe?
- Join a growing international fintech consulting business.
- Work with established customers and innovative financial technology.
- Gain exposure to banking, treasury, payments and financial automation.
- Work alongside experienced sales and technical professionals who will support your development.
- Take genuine ownership of customer relationships and make a visible impact.
- Help shape how we deliver customer success as our business grows.
Does this sound Like You?
If you're passionate about customer relationships, commercially curious and looking for your next step in Customer Success, we'd love to hear from you.
Apply today or get in touch to learn more about this role!
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