Spotlight Recruitment
Customer Success Manager
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Client/Customer Success Manager – Sales Enablement/Events/Media – Up to £45k + 20% bonus + hybrid working (1-2 days in the office per week)
Our client is an established group leading the way across media production, events, publishing, intelligence, and training. One of their highly successful teams are looking to onboard a Client Success Manager working with large client accounts. This is not a sales role - this is a role working with existing accounts, focusing on client retention and growth, and using strong B2B marketing understanding. In addition to a 20% bonus, our client offers an employee-focused culture with hybrid working with 1 or 2 days in the office per week, an enhanced pension scheme, health and wellbeing services, summer early Friday finishes, and 25 days holiday plus bank holidays.
Role Overview
As a Client Success Manager, you will manage client relationships and provide a customer-centric experience to a growing portfolio of high-value clients. Working alongside the Account Director, you will have the chance to build collaborative client relationships with key stakeholders, act as a trusted advisor throughout the client journey, and proactively manage campaign delivery alongside marketing operations and other internal teams. Client retention is key; managing the client relationship and providing high-level reporting, which in turn, ensures successful growth.
Key Responsibilities
- Manage client relationships and provide a customer-centric experience to a growing portfolio of high-value clients.
- Build collaborative client relationships with key stakeholders.
- Act as a trusted advisor throughout the client journey.
- Proactively manage campaign delivery alongside marketing operations and other internal teams.
- Focus on client retention and growth.
- Provide high-level reporting to ensure successful growth.
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Requirements
- Proven experience in Customer Success, Client Services, Account Management, or a similar client-facing role, ideally within B2B media, publishing, marketing, data, technology, or an agency environment.
- Ability to work with KPIs, account health metrics, campaign performance, and ROI reporting.
- Strong judgment, particularly when managing complex client requirements.
- Exceptional communication skills, with the ability to clearly articulate and drive new ideas.
- Excellent understanding of B2B marketing.
- Strong stakeholder management skills and a confident personality.
- Highly organized and customer-focused with a curious and innovative mindset.
- Ability to successfully manage projects across multiple channels.
How to Apply
If you have strong B2B marketing experience as a Client Success Executive, Client Success Advisor, or Client Experience Specialist, and you’re looking to be part of a highly successful group, apply now for this exciting opportunity.
To ensure that your application is reviewed quickly by the right Consultant, please apply directly via the LinkedIn advert. Due to the volume of responses that we receive, we may not be able to respond individually to every applicant but will contact you within 5 working days if your application has been successful.
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Equal Opportunities Employer
Spotlight Recruitment is an Equal Opportunities Employer. Our focus is to ensure we're inclusive every day, helping our clients to recruit and build organizations that reflect modern society and celebrate diversity in all its forms. We want our candidates to feel that they belong and can be their best, regardless of background, identity, or culture, and we especially welcome applications from under-represented groups. If you need any adjustments to support your application, such as information in alternative formats or special requirements for accessibility, please contact us, and we’ll do everything we can to help. We are committed to supporting candidates who may need alternative arrangements. This information will be treated as confidential and used only for the purpose of determining any adjustments you may need for the interview process.
We are required to verify that candidates and employees meet the eligibility criteria to reside and work in the location specified. Unfortunately, we cannot offer visa sponsorship for candidates requiring a work permit in this location.
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