Equifax
Customer Success Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
The Customer Success Manager
The Customer Success Manager is responsible for driving long term customer success and adoption of the company's products and services with a defined set of customers and/or partners. This role serves as a primary point of contact representing the customer.
What you will do
- Drive retention and growth among assigned customers by performing targeted mass communication and utilizing digital and non-digital techniques
- Collaborate and consult with a high volume of customers to understand business objectives.
- Analyze existing ROI models to present to customers based on objectives.
- Act as the customer advocate by sharing established best practices with customers and routing inquiries and concerns to appropriate team members
- Effectively identify and partner with resources across departments based on customer objectives to support customers' needs
- Partner and support customer executive level stakeholders (C-Suite) with their renewal and expansion needs
- Identify and monitor risk in customers not achieving their stated business objectives and assist in developing a risk mitigation plan
- Assist as needed in client issues resolution and be accountable for client experience and satisfaction
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What experience you need
- Bachelor's degree or equivalent experience
- Experience in customer advocacy role
- Experience selling or delivery of IT Products/Services
- Oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
- Organizational, multi-tasking, and time management skills
- Collaboration skills, applied successfully within team
- Interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department
- Self-motivated with the ability to complete projects in a timely manner
- Able to thrive in a fast paced, deadline driven environment
- Ability to establish rapport and gain the trust of others; effective at gaining consensus
- Ability to handle sensitive information with discretion and tact
- Able to summarize large quantities of information into actionable insight
- Business and technology acumen
- Company software technology knowledge
- Up to 25% travel time required
Get help with your application
Your very own career expert that helps elevate your application to the next level.
The Perks of being a Equifax Employee?
We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more! We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Primary Location
GBR-Leeds-6-Wellington
Function
Function - Sales and Account Management
Schedule
Full time
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location