Ultima
Customer Success Manager
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Following the merger of Trustmarque and Ultima, we've created one of the UK's most exciting technology businesses, bringing together over 1,400 talented people and a broad portfolio of cloud, AI, cyber security, digital transformation, and managed services capabilities.
As we continue our ambitious growth journey, we're looking for a Customer Success Manager to help our customers maximise the value of their Microsoft investments while supporting their security, compliance, and digital transformation goals.
About the Role
As a Customer Success Manager, you'll act as a trusted advisor to a portfolio of customers, helping them realise measurable business value from Microsoft technologies. You'll work closely with senior business and technical stakeholders to drive adoption, improve outcomes, strengthen governance, and support cyber resilience initiatives. This is a highly visible, customer-facing role where you'll collaborate with specialists across Microsoft, Cloud, Data, and Cyber Security practices to deliver exceptional customer experiences and long-term success.
What You'll Be Doing
- Develop and execute strategic alliance plans for your assigned vendor portfolio.
- Own partner business plans and Quarterly Business Reviews (QBRs).
- Drive commercial growth through revenue, profitability, MDF utilisation, and partner investment.
- Build and deliver joint go-to-market campaigns alongside internal and external stakeholders.
- Lead partner pipeline reviews, deal progression, and commercial escalations.
- Identify cross-sell, upsell, and whitespace opportunities across our customer base.
- Support commercial negotiations to maximise customer and partner outcomes.
- Build trusted relationships with senior vendor executives and represent Trustmarque Ultima at key industry events.
- Work closely with Sales, Marketing, and Practice teams to embed alliance strategies into wider business plans.
- Ensure partner accreditations and certifications are maintained and continuously improved.
- Monitor performance through KPIs, reporting, and governance activities.
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What We're Looking For
- Experience in Customer Success, Account Management, Customer Engagement, or a similar customer-facing role.
- Strong understanding of Microsoft technologies, including Microsoft 365 and Azure.
- Ability to translate technical solutions into clear business value.
- Excellent stakeholder management and communication skills.
- Commercial awareness and a customer-first mindset.
- Passion for helping customers achieve measurable outcomes.
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Desirable experience includes exposure to Microsoft Security solutions, compliance and governance initiatives, cyber security programmes, and Microsoft-funded engagements
Why Join Trustmarque Ultima?
This is an exciting opportunity to join a business at a transformational stage of its journey.
You'll have the opportunity to:
- Work alongside some of the industry's leading Microsoft and Cyber Security experts.
- Helping customers unlock the full potential of technology while delivering secure, sustainable business outcomes.
Our Values
Everything we do is built around three core values:
- Team – We achieve more together through collaboration, trust, and mutual respect.
- Excellence – We continually strive to deliver exceptional outcomes for our customers, partners, and colleagues.
- Empowerment – We give our people the freedom, support, and confidence to make a real impact.
If you're looking for a role where you can build trusted customer relationships, help organisations maximise the value of their Microsoft investments, and make a real impact on their digital transformation journey while working alongside some of the best people in the industry, we'd love to hear from you.
Apply today and help shape the future of Trustmarque Ultima.
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