Haystack
Customer Success Manager
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We're hiring for a rapidly growing technology company that empowers developers and security teams by streamlining open-source code management and auditing. Thousands of organizations rely on their innovative platform to ensure the safe adoption of open-source components, from emerging startups to established industry leaders.
The Role
- Partner with Security teams within SMB customer accounts to drive adoption and ensure long-term success.
- Build and maintain strong relationships with existing customers to identify and capitalize on renewal and upsell opportunities.
- Oversee the entire customer lifecycle, ensuring an exceptional and seamless experience.
- Collaborate cross-functionally with Go-to-market, Engineering, and Professional Services teams to enhance customer engagement.
- Conduct regular customer health checks, manage renewals, and proactively address any potential risks to customer satisfaction.
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What You'll Need
- A minimum of 5 years of experience in a renewals-focused Customer Success role within B2B SaaS.
- Demonstrated experience selling within the cybersecurity sector or a closely related field.
- A proven history of consistently meeting or exceeding renewal and upsell quotas.
- Ability to thrive in a fast-paced, early-stage environment, taking ownership and driving tasks to completion.
- Excellent written and verbal communication skills, with the ability to engage effectively with stakeholders at all levels, including C-suite executives.
- A collaborative spirit and a knack for building strong, lasting relationships throughout the sales and customer journey.
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What's On Offer
- Competitive salary based on market data.
- Meaningful equity participation in a high-growth company.
- Comprehensive health benefits with high coverage for you and your family.
- Generous paid time off, including holidays and a winter shutdown period.
Apply via Haystack today!
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