Altech Group Ltd
Customer Success Manager - B2B SaaS
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Customer Success Manager – B2B SaaS
My client is Manchester’s biggest tech success story. They’re moving into the next phase of their growth journey and are looking to make their first Customer Success hire. This is a unique opportunity for someone who wants to join a high-growth technology business and play a key role in building and shaping the Customer Success function from the ground up.
Working closely with Product, Delivery and Solution Engineering teams, you will take ownership of a growing portfolio of customers, ensuring they achieve maximum value from the platform whilst driving adoption, retention and growth. You’ll act as a trusted advisor to clients, building strong relationships and helping them successfully navigate onboarding, implementation and ongoing platform usage.
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The Successful Individual
- Experience managing customer relationships within a SaaS environment
- Comfortable engaging with both technical and non-technical stakeholders
- Exposure to integrations, APIs, or software implementation projects would be highly advantageous
- Proactive, commercially aware, and passionate about delivering exceptional customer outcomes
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As the company’s first Customer Success Manager, you’ll have the opportunity to influence processes, customer journeys, and best practices, helping to build a function that can scale with the wider business. Experience working with mid-market or enterprise clients would be of particular interest.
The role is hybrid, with 3 days per week required in their amazing Manchester office.
Compensation
The role is paying up to £50,000 plus some amazing benefits and broader earning potential.
Agency
Altech Group are operating as a recruitment agency on this role.
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