Haystack
Customer Success Manager
United Kingdom
Posted about 17 hours ago
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We're hiring for a leading cybersecurity readiness platform that empowers professionals and organizations to enhance their cyber-attack readiness through gamified labs and real-world scenarios. This company is trusted by Fortune 500 companies and government agencies, boasting a large community of members and enterprise customers.
The Role
- Design and implement scalable digital customer experiences, including onboarding flows, tutorials, and automated messaging.
- Guide hundreds of customers through activation, product adoption, and renewal processes.
- Influence customer retention and growth by focusing on systems, content, and data-driven insights.
- Collaborate with Product, Marketing, Analytics, and RevOps to develop scalable success initiatives.
- Partner with Support to produce educational content and work with Sales and Renewals teams to identify opportunities and risks.
- Monitor portfolio health by analyzing usage data and engagement metrics.
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What You'll Need
- Background in digital customer success, CS operations, lifecycle marketing, customer programs, or PLG-style roles.
- Ability to manage a large portfolio using automation, segmentation, and data-driven insights.
- Strong writing and communication capabilities for delivering high-quality messaging at scale.
- A data-centric approach to targeting, prioritizing, and optimizing customer engagement initiatives.
- Proficiency with core tools such as ChurnZero, HubSpot, and Looker.
- A builder’s mentality focused on creating reusable assets, repeatable processes, and scalable customer journeys.
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What's On Offer
- Competitive salary.
- The opportunity to contribute to a highly appreciated product in the cybersecurity community.
- A supportive and caring environment fostering growth, flexibility, and autonomy.
- Continuous learning and problem-solving opportunities.
Apply via Haystack today!
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